Service Controller, Earthmoving

Jobtailor; Biggleswade; On-site; GBP 22,000 - 30,000; Full time

Job summary

Jobtailor seeks an Assistant Service Coordinator to support the Service Department and act as the first point of contact for inbound service calls. You will obtain customer details, coordinate parts and resources, raise orders, and assist with invoicing and documentation.

The role involves liaising with Field Service Engineers, suppliers, and internal teams, preparing estimates, and identifying additional sales opportunities. A proactive mindset and strong communication are essential.

Qualifications

• Service-related experience in a similar industry.
• Ability to use own initiative.
• Ability to work effectively in a pressurised environment.
• Good communication skills at all levels.

Responsibilities

• Assist the After Sales Manager in supporting the Service Department.
• Act as the first point of contact for inbound service calls and enquiries.
• Obtain customer details, order numbers, and required authorisations.
• Coordinate parts, labour, tooling, and other resources for service and repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices.
• Close jobs, justify costs, and manage depot work in progress to support prompt invoicing.
• Liaise with customers to schedule jobs through the Repairs mailbox.
• Collaborate with Field Service Engineers, suppliers, and internal departments.
• Prepare estimates, quotations, and defect documentation for additional work.
• Manage supplier communications, purchase orders, and receipt of goods.
• Identify and develop additional sales opportunities.
• Maintain organised and accurate filing systems and documentation.

Skills

Service-related experience

Own initiative

Work under pressure

Communication skills

Tools

Filing Systems

Repairs Mailbox

Job description

• Assist the After Sales Manager in supporting the Service Department
• Act as the first point of contact for inbound service calls and enquiries
• Obtain customer details, order numbers, and required authorisations
• Coordinate parts, labour, tooling, and other resources for service and repair work
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices
• Close jobs, justify costs, and manage depot work in progress to support prompt invoicing
• Liaise with customers to schedule jobs through the Repairs mailbox
• Collaborate with Field Service Engineers, suppliers, and internal departments
• Prepare estimates, quotations, and defect documentation for additional work
• Manage supplier communications, purchase orders, and receipt of goods
• Identify and develop additional sales opportunities
• Maintain organised and accurate filing systems and documentation

Requirements

• Service-related experience in a similar industry
• Ability to use own initiative
• Ability to work effectively in a pressurised environment
• Good communication skills at all levels

Core Competencies

Demonstrates strong service-related experience and effective communication skills to support the Service Department. Capable of managing service operations, coordinating resources, and identifying sales opportunities in a pressurized environment.

Highest-signal resume keywords

• Service-Related Experience
• Sales Order Processing
• Customer Communication
• Job Scheduling
• Resource Coordination

Hard Skills

• Sales Order Processing
• Work Order Management
• Purchase Order Management
• Cost Justification
• Estimate Preparation

Soft Skills

• Good Communication Skills
• Ability to Use Own Initiative
• Ability to Work Effectively Under Pressure

Industry Keywords

• Service Department
• Field Service Engineers
• Supplier Communications
• Customer Enquiries
• Parts Coordination

Tools & Technologies

• Filing Systems
• Repairs Mailbox