Service Controller

Liebherr-Werk Nenzing GmbH; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Controller to join their Earth Moving After Sales department in Sheffield. This role is pivotal in delivering exceptional customer service and ensuring efficient operations within the service department. Responsibilities include coordinating parts and resources, managing customer communications, and supporting Field Service Engineers. The ideal candidate will demonstrate strong organizational skills and the ability to thrive in a dynamic environment. This is a fantastic opportunity to work with a leading manufacturer that values training and personal development, offering a secure and progressive work environment.

Benefits

Training and Personal Development

Competitive Salary

Secure Work Environment

Progressive Work Environment

Qualifications

• Experience in service-related roles in a similar industry.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Assist in providing industry-leading customer service.
• Organize parts, labour, and resources for job completion.
• Maintain communication with Field Service Engineers.

Skills

Customer Service

Communication Skills

Organizational Skills

Initiative

Ability to Work Under Pressure

Tools

Liebherr Systems

Job description

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A permanent vacancy has arisen within our Earth Moving After Sales department based in Sheffield for aService Controller.

The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst always ensuring outstanding customer service and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your responsibilities as a Service Controller

• To assist the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry leading customer service.
• To assist with answering inbound calls in a swift and efficient manner, obtaining customer details, order numbers or any other authorisation when required.
• To assist with organisation of all parts, labour, tooling and other necessary resources required for the efficient completion of any job.
• To prepare jobs ready to close and invoice in timely manner, justifying costs incurred to both external and internal customers (including warranty and service agreements) and ensure effective management of the depot’s WIP.
• To assist in liaising with customers to schedule jobs including the maintenance of machines and ensuring the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
• Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out.
• Raises Sales Orders, Work Orders, Purchase Requests and Invoices both internally and to customers.
• Following up, in a timely manner all services with a defect correspondence, sent to customers detailing any faults or recommendations when the job is complete.
• To assist with communicating with Field Service Engineers to compile and prepare estimates for secondary work reported from services
• Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed and stored.
• Ensures warranty, exchange and new parts are returned within a set time frame, following the internal process for correctly logging and storing.
• Using Liebherr systems, to be to determine tooling and spare parts requirements for field service engineers.
• Monitors courier deliveries and informs relevant individuals of missing or incorrect parts.
• Develops and maintains good relationships and a positive approach, between the team, customers and suppliers, to keep them advised of the progress of jobs ongoing or any outstanding work.
• Maintains a high level of H & S awareness and safe working environment for self and others through a clear understanding of workplace safety requirements and systems

To be successful in the Service Controller role

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

Our Offer

• The opportunity to work with the industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.