Supply Chain Assistant

ZipRecruiter; Leeds; On-site; GBP 28,000; Full time

Job summary

A leading company in the pet care industry is seeking a Supply Chain Assistant in Leeds. The role involves managing customer interactions, processing orders, and collaborating with third-party logistics. Ideal candidates will have strong communication skills and experience in supply chain roles, with proficiency in relevant IT systems.

Qualifications

• Experience within a similar supply chain role is essential.
• Strong IT capabilities across core MS Office, ERP systems, and eCommerce platforms.

Responsibilities

• Receiving customer calls regarding service and orders.
• Support availability on websites and collaborate with 3PL providers.
• Order processing for retail and brand loyalty schemes.

Skills

Communication

Customer Service

Data Input

Problem Solving

Tools

Sage

SAP

Shopify

MS Office

Job description

Job Description

Job Title: Supply Chain Assistant

Location: Leeds

Salary: £28,000 per annum

Job Type: Full time, Permanent

About the Company

Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management, and organic growth of pet care, food, and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation, and energy.

We choose our brands carefully. Each is selected not only for its potential but also for its culture and character.

What is the mission?

To enable service excellence on supply fulfilment to our customers!

Key Responsibilities

1. Receiving customer calls regarding service and orders.
2. Actively manage direct customers to websites and overall call management as required.
3. Support availability on websites and collaborate with 3PL providers as required.
4. Collate customer loyalty cards/emails and charity collaborations.
5. Order processing for retail and brand loyalty schemes.
6. Respond to emails for customer sales & customer services.
7. Support and cover ordering and invoicing processes across the full group.
8. Admin support including fleet management and associated 3rd party processes.

About You

What are the key skills & experience needed to excel in this role?

• Experience within a similar supply chain role is essential.
• Excellent communication skills with both internal and external stakeholders.
• Customer service excellence, with the ability to manage direct and challenging customer contacts within the consumer supply chain.
• Strong IT capabilities across core MS Office, ERP systems like Sage, SAP, and eCommerce platforms such as Shopify.
• Accurate data input and processing of customer orders and invoicing.
• Proficiency with systems such as Sage, SAP, Shopify, and MS Office.
• Strong communication skills in English.
• Experience in import and export processing, and supplier and customer management.

Behaviours:

• Ability to work as part of a team and provide peer support.
• Focus under pressure and problem-solving skills in their functional area.
• Keen to learn and develop processes.

Please click the APPLY button to submit your CV. Candidates with experience or relevant job titles such as Customer Service Administrator, Customer Service Coordinator, Supply Chain Service Coordinator, Service and Operations Coordinator, Supply Chain Administrator, Customer Support, Logistics Coordinator, or Client Service Support may also be considered for this role.