Service Controller

Wharfedale Refrigeration and Air Conditioning Ltd; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Service Controller to join their friendly team in Leeds. This role is vital for ensuring seamless communication between customers and engineers while managing workflows efficiently. You'll be responsible for handling service enquiries, scheduling jobs, and equipping engineers with necessary information and tools. If you thrive in a dynamic environment and enjoy a bit of banter while delivering excellent service, this opportunity is perfect for you. Join a company that values teamwork and offers a supportive atmosphere where your contributions make a difference.

Benefits

25 days holiday + bank holidays

Fully funded Christmas do

Company uniform

Friendly team environment

Qualifications

• Excellent customer service skills and a team player.
• Strong organisational skills with attention to detail.
• Experience in the service industry preferred.

Responsibilities

• Handle service enquiries and schedule jobs for engineers.
• Maintain exceptional customer communication.
• Organise permits and documentation for site access.

Skills

Customer Service Skills

Organisational Skills

CRM Systems

Communication Skills

Education

High School Diploma

Experience in Service Industry

Tools

CRM Software

Job description

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Wharfedale Refrigeration and Air Conditioning Ltd provided pay range

This range is provided by Wharfedale Refrigeration and Air Conditioning Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join a Company That Keeps Yorkshire Cool - Literally!

At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.

Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.

Your Role:

As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information. You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.

What You'll Be Doing:

• Handling inbound enquiries via phone and email, converting leads into jobs through our CRM
• Efficiently scheduling reactive and routine work for engineers
• Organising permits and documentation (RAMS) for site access
• Ensuring engineers are equipped with the right parts and job info
• Reviewing job reports before invoicing and updating customers
• Liaising with our quoting team for a smooth handover from diagnosis to repair
• Participating in an out-of-hours telephone call rota

What We're Looking For:

• Excellent customer service skills - professional but personable (yes, we like a good laugh!)
• Confident using email and CRM systems (full training provided)
• A team player who's calm under pressure and enjoys variety in their day
• Previous experience in the service industry preferred
• Strong organisational skills with a keen eye for detail

What You'll Get:

• 25 days holiday + bank holidays
• Fully funded Christmas do (partners invited!)
• Company uniform
• A genuinely friendly, down-to-earth team with plenty of laughs along the way

If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you. Please submit your CV to the link provided & we will be in direct contact.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Electronic and Precision Equipment Maintenance

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