Service Co-Ordinator - Totton

Amour Recruitment; Liss Forest; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

29 Days Holiday (including Bank Hols)

Free Parking

Company Pension Scheme

Employee Health plan

Job summary

Amour Recruitment in Totton is seeking an experienced Service Co-ordinator to manage engineers' travel, service reports, spare parts, and customer interactions. This role supports seamless operations and high customer satisfaction.

The position requires coordinating travel across time zones, maintaining databases, and assisting with quotations and workshop sourcing. Hours are 08:00-17:00, Monday to Friday, with a monthly on-call rotation.

Qualifications

• Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
• Strong organisational and communication skills with a customer focus.

Responsibilities

• Organise engineers' global travel: flights, hotels, tunnels, and visas.
• Communicate with customers and agents regarding attendance and updates during service work.
• Coordinate parts dispatch with Workshop to ensure timely delivery of spare parts and tools for on-site jobs.
• Maintain databases to log service details, reports, and customer interactions accurately.
• Support Service Managers with administrative tasks, including quotations and sourcing new workshops in key locations.
• Be on-call one week per month, providing support outside regular hours on a rota.

Skills

Service coordination

Administrative support

Logistics coordination

Job description

Amour Recruitment is seeking an experienced Service Co-ordinator to work for a friendly, fast-growing company based in Totton.

You will be responsible for the day-to-day coordination of engineers’ travel, service reports, spare parts, and customer interactions.

This is a key support role and will play a crucial part in ensuring seamless operations and high levels of customer satisfaction.

Duties include:

• Organise engineers' global travel requirements, including flights, hotels, tunnels, and visas.
• Communicate with customers and agents regarding engineers' attendance and updates during service work.
• Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.
• Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately.
• Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.

You will be required to be on-call one week per month, providing support outside regular working hours on an on-call rota.

Personal requirements:

• Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
• Strong organisational
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.

Hours: 08:00-17:00 Monday to Friday

Salary: £26,000 -£30,000.

Benefits: 29 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Employee Health plan.