Service Co-ordinator: Own Key Accounts & Drive Repairs

Rubicon Recruitment; Poole; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon Recruitment in Poole is seeking a Service Co-ordinator to coordinate repairs, manage customer accounts, and maintain clear communication between customers, engineers and suppliers. This permanent role offers ownership of your own accounts and a supportive team around you.

You will schedule maintenance, prepare quotations, and process orders within 24 hours, following ISO procedures. Strong admin and IT skills, plus a confident telephone manner, are essential.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Confident, professional telephone manner with customers, engineers and suppliers.
• Good IT skills and the ability to analyse data and produce clear reports.
• Experience coordinating jobs, schedules or workloads in engineering, maintenance or field service is advantageous.

Responsibilities

• Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors.
• Preparing accurate customer quotations, ensuring the correct margin and labour are applied.
• Processing customer purchase orders within 24 hours in line with ISO procedures.
• Scheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiry.
• Keeping customers updated throughout, including weekly job status reports and accurate certification.

Skills

Administrative skills

Organisational skills

Telephone manner

IT skills

Data analysis

Job description

Rubicon Recruitment in Poole is seeking a Service Co-ordinator to coordinate repairs, manage customer accounts, and maintain clear communication between customers, engineers and suppliers. This permanent role offers ownership of your own accounts and a supportive team around you.

You will schedule maintenance, prepare quotations, and process orders within 24 hours, following ISO procedures. Strong admin and IT skills, plus a confident telephone manner, are essential.