Service Co-ordinator — Own Key Accounts & Fast Repairs

Rubicon Recruitment Agency; Poole; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon Recruitment Agency is seeking a Service Co-ordinator for a stable, permanent role in Poole. You will own customer accounts, coordinate reactive repairs with engineers or sub-contractors, prepare quotations, process orders within 24 hours, and schedule maintenance with a focus on critical assets.

You’ll report weekly on job status and ensure certification accuracy. The role emphasizes organisation, attention to detail, and a friendly, professional telephony manner, contributing to service

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Professional telephony manner with customers, engineers and suppliers.
• Ability to analyse data and produce clear reports.
• Experience coordinating jobs, schedules or workloads in engineering/maintenance/field service beneficial.

Responsibilities

• Coordinate reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors.
• Prepare accurate customer quotations ensuring correct margin and labour.
• Process customer purchase orders within 24 hours in line with ISO procedures.
• Schedule planned maintenance and statutory inspections, prioritising critical assets ahead of expiry.
• Keep customers updated with weekly job status reports and accurate certification.

Skills

Administrative skills

Attention to detail

Telephone manners

Data reporting

Scheduling coordination

Tools

MS Office

Job description

Rubicon Recruitment Agency is seeking a Service Co-ordinator for a stable, permanent role in Poole. You will own customer accounts, coordinate reactive repairs with engineers or sub-contractors, prepare quotations, process orders within 24 hours, and schedule maintenance with a focus on critical assets.

You’ll report weekly on job status and ensure certification accuracy. The role emphasizes organisation, attention to detail, and a friendly, professional telephony manner, contributing to service