Service Coordinator

Rubicon Recruitment Agency; Poole; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon Recruitment Agency is seeking a Service Co-ordinator for a stable, permanent role in Poole. You will own customer accounts, coordinate reactive repairs with engineers or sub-contractors, prepare quotations, process orders within 24 hours, and schedule maintenance with a focus on critical assets.

You’ll report weekly on job status and ensure certification accuracy. The role emphasizes organisation, attention to detail, and a friendly, professional telephony manner, contributing to service

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Professional telephony manner with customers, engineers and suppliers.
• Ability to analyse data and produce clear reports.
• Experience coordinating jobs, schedules or workloads in engineering/maintenance/field service beneficial.

Responsibilities

• Coordinate reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors.
• Prepare accurate customer quotations ensuring correct margin and labour.
• Process customer purchase orders within 24 hours in line with ISO procedures.
• Schedule planned maintenance and statutory inspections, prioritising critical assets ahead of expiry.
• Keep customers updated with weekly job status reports and accurate certification.

Skills

Administrative skills

Attention to detail

Telephone manners

Data reporting

Scheduling coordination

Tools

MS Office

Job description

With a salary of up to £35,000, you’ll be the trusted, steady point of contact keeping customers, engineers and suppliers on the same page.
Every repair and maintenance job you coordinate helps get vital equipment back into service on time.
This is a role where your organisation, attention to detail and friendly manner really make a difference.

As a Service Co-ordinator, you will benefit from:

• A stable, permanent role with an established engineering services business in Poole
• Full ownership of your own customer accounts, building long-term relationships
• A supportive Operations Director and a close-knit team around you
• The opportunity to support and develop a Service Administrator
• Clear processes and structure, with your ideas for improvement genuinely welcomed

As a Service Co-ordinator, your responsibilities will include:

• Coordinating reactive repairs within one working day, arranging engineers, workshop collections or sub-contractors
• Preparing accurate customer quotations, ensuring the correct margin and labour are applied
• Processing customer purchase orders within 24 hours in line with ISO procedures
• Scheduling planned maintenance and statutory inspections, prioritising critical assets ahead of expiry
• Keeping customers updated throughout, including weekly job status reports and accurate certification

As a Service Co-ordinator, your experience will include:

• Strong administrative and organisational skills with excellent attention to detail
• A confident, professional tele manner with customers, engineers and suppliers
• Good IT skills and the ability to analyse data and produce clear reports
• Experience coordinating jobs, schedules or workloads, ideally within engineering, maintenance or field service
• An understanding of ISO quality procedures would be an advantage

If you’re looking for a settled role where you can take real ownership and be relied on by the people around you, this Service Co-ordinator position could be the perfect next step.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.