Service Co-Ordinator

Eneria; West of England; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Eneria is seeking a Service Co-ordinator to be the main point of contact for customers and engineers. You will plan workloads, deploy engineers, and ensure KPI data is accurately logged for reporting.

Key duties include handling customer queries, quotations, and estimates, coordinating engineer communications, and covering for colleagues during leave. A proactive, detail-oriented approach is essential.

Qualifications

• PC literacy and good IT skills.
• Polished telephone manner.
• Strong interpersonal, organisation, motivational and communication abilities.

Responsibilities

• Take incoming calls from customers and act on them.
• Plan workloads and deploy engineers for maximum efficiency.
• Log data to generate KPI reports and provide insights.

Skills

PC literate

Telephone manners

Interpersonal skills

Organisation

Motivation

Communication skills

Job description

# Experience the difference with us!Service Co-Ordinator page is loaded## Service Co-Ordinatorremote type: Onsitelocations: BRISTOLtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 5, 2026 (12 days left to apply)job requisition id: JR3205As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers' need, they can handle it.Our values are:- Entrepreneurship- Courage- Respect- Friendliness**Job Description Summary**Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers. To coordinate Engineers on a daily basis.**Job Description****PERSON SPECIFICATION:*** PC Literate* Good telephone manner* Strong interpersonal, organisation, motivational and communication skills.**CORE ACTIVITIES:*** Take incoming calls from customers and action as necessary.* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.* Log and provide key information to enable accurate and meaningful KPI's to be produced.* Customer liaison/Queries/Quotations/Estimates* Engineer contact/Communication/Support* Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.* Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.* Cover during absence/holidays for colleagues* General Admin duties, Incl. Filing, Memos, Faxes, Letters* Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.* Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability*By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.**We cultivate a culture that fosters innovation, teamwork and growth through our* *ILEAD* *leadership principles - Inspire, Link Up, Empower, Care and Deliver.**Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.**Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.*