National Accounts Coordinator

APROLIS UK LIMITED (GBR); Corby; On-site; GBP 26,000 - 36,000; Full time

Job summary

APROLIS UK LIMITED is recruiting a National Accounts Co-Ordinator to provide a single point of contact for National Accounts, ensuring continuity across locations. You will provide KPI information to support SLA achievement and timely service delivery.

The role involves coordinating breakdowns, rental requirements, and liaising with multiple depots and suppliers to meet deadlines and performance targets in a fast-paced environment.

Qualifications

• Excellent organisational skills and strong administration ability.
• Proficient with Word and Excel for reporting and data entry.
• Able to communicate clearly at all levels and handle customer queries.

Responsibilities

• Receive and action incoming calls from National Account customers.
• Log breakdowns in Kerridge Incident Management system and inform depots.
• Coordinate short-term rental requirements with Rental Controllers.
• Monitor STR usage and plan for seasonal peaks.
• Organise delivery and collection of STR machines and ensure inspections.
• Produce SLA documentation with the General Manager – National Operations.
• Support Tender/RFI work with Sales Managers and meet submission deadlines.
• Liaise with depots, dealers and 3rd party providers to meet timescales.
• Provide daily status reports on ongoing jobs and KPI data.

Skills

Excellent organisational skills

Word/Excel proficiency

Accurate and methodical

Good communicator

Customer facing skills

Proactive approach

Job description

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: Entrepreneurship Courage Respect Friendliness

Job Description Summary

We are actively recruiting a National Accounts Co-Ordinator To provide single point of contact for National Accounts ensuring continuity throughout all locations is achieved. To provide key information for KPI’s to be provided ensuring Service Level Agreements are achieved, and adhered to.

PERSON SPECIFICATION

• Excellent organisational skills
• PC literate in Word/Excel
• Accurate and methodical in administration
• Good communicator at all levels
• Good customer facing skills
• Proactive approach
• Ability to cope with pressure and pace

CORE ACTIVITIES

• Receive incoming calls from National Account customers and action as necessary
• Enter all breakdowns on Kerridge Incident Management system immediately followed by a phone call to the relevant depot to inform them of the breakdown
• Point of Contact for all National Account short-term rental requirements, liaising with Rental Controllers direct to ensure 100% of enquiries are fulfilled
• Monitor STR usage and forward plan for seasonal peaks
• Organise delivery and collection of STR machines ensuring off hire inspections are carried out within a timely manner prior to collection
• In conjunction with the General Manager – National Operations, produce all Service Level Agreements (SLA’s)
• In conjunction with the National Account Sales Managers, Supply information and work on Tender (RFI) documents as and when required ensuring they are submitted within the required timescales
• Liaise with all depots, dealers and 3rd party service providers ensuring they respond within agreed timescales
• Provide an updated daily status report on any ongoing jobs
• Point of contact for Contract Managers Log and provide key information to enable accurate and meaningful KPI’s to be produced
• Effectively deal with all queries
• Engineer contact/communication/support Review all estimates for chargeable work ensuring consistent pricing is used plus ensuring they are delivered within the agreed SLA timescales
• Produce and manage daily VOR information to monitor and minimise downtimeIn conjunction with all Depot locations, ensure all SLA’s are achieved
• Cover during absence/holidays for colleagues
• General Admin duties, Inc.: - Filing, Memos, Letters
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture.

We offer a comprehensive range of services - from sales and leasing to training and digital transformation.

Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.