Service Co-Ordinator

Aprolis; West of England; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Aprolis recherche un Service Co-Ordinator pour Bristol afin d’assurer le point de contact avec les clients et les ingénieurs. Vous coordonnerez les activités quotidiennes et veillerez à une utilisation optimale des ressources.

Vous gérerez les appels, planifierez les interventions, suivrez les feuilles de route et contribuerez à l’amélioration continue des KPI et de la satisfaction client.

Qualifications

• PC Literate.
• Bonnes notions téléphoniques.
• Compétences interpersonnelles, d’organisation, de motivation et de communication.

Responsibilities

• Prendre les appels entrants des clients et agir en conséquence.
• Planifier les charges de travail et déployer les ingénieurs avec efficacité.
• Enregistrer et communiquer les informations pour générer des KPI pertinents.

Skills

PC Literate

Good telephone manner

Interpersonal skills

Organisational skills

Communication skills

Motivational skills

Job description

## Service Co-OrdinatorPostuler: Sur site: BRISTOL: Temps plein: Offre publiée hier: Date de fin : 5 octobre 2026 (Il reste 12 jour(s) pour postuler): JR3205As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are: • Entrepreneurship • Courage • Respect • Friendliness**Résumé de la Description de poste**Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers. To coordinate Engineers on a daily basis.**Description de poste****PERSON SPECIFICATION:*** PC Literate* Good telephone manner* Strong interpersonal, organisation, motivational and communication skills.**CORE ACTIVITIES:*** Take incoming calls from customers and action as necessary.* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.* Log and provide key information to enable accurate and meaningful KPI’s to be produced.* Customer liaison/Queries/Quotations/Estimates* Engineer contact/Communication/Support* Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.* Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.* Cover during absence/holidays for colleagues* General Admin duties, Incl. Filing, Memos, Faxes, Letters* Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.* Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised. To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability