Service Co-Ordinator

Brook Street; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Service Co-ordinator in Royal Tunbridge Wells to provide operational support and customer service during a maternity cover. The role involves scheduling workloads for engineers and ensuring customer satisfaction. Ideal candidates will have experience in service coordination and strong organisational skills. This is a temp-to-perm position with training and potential for long-term growth within an expanding business sector.

Benefits

Training on internal systems and processes

Temp-to-perm opportunity

Supportive team environment

Weekly pay via Brook Street Recruitment

Accrual of annual leave entitlement

Access to exclusive candidate benefits

Qualifications

• Previous experience in a service or scheduling role is highly advantageous.

Responsibilities

• Schedule daily and weekly workloads for service engineers.
• Maintain exceptional levels of customer satisfaction.
• Work efficiently to book all appointments within client requirements.
• Proactively inform clients of any issues or updates.
• Handle emergency call outs according to regulations.
• Ensure all activities comply with company standards.
• Prepare and issue customer invoices using Xero.
• Manage engineers reports and arrange follow-up appointments.

Skills

Strong organisational and time-management skills

Ability to work under pressure and manage competing priorities

Proficiency in scheduling software and Microsoft Office

Job description

Service Co-ordinator (Temp to Perm)

Locations: Tunbridge Wells

Pay: Up to £14 per hour

Hours: Monday - Friday 9am - 5pm

Start Date: March 2025 (Potentially earlier subject to clients requirements)

We are seeking a highly organised and proactive experienced service co-ordinator to join our Client in Tunbridge Wells covering maternity leave on a temporary basis with the potential of the role going permanent for the right candidate.

This is a great opportunity for anyone who is an experienced service co-ordinator / scheduler to join my clients busy and expanding business and play a key role in delivering exceptional customer service and operational support.

Key Responsibilities

• Schedule daily and weekly workloads for service engineers
• Maintain exceptional levels of customer satisfaction at all times
• Work efficiently to ensure all appointments are booked within client requirements
• Proactively inform clients of any issues, delays, or updates
• Handle emergency call outs in line with the 24-hour response regulation
• Ensure all service activities comply with company standards and regulatory requirements, maintaining accurate system records
• Prepare and issue customer invoices using Xero
• Manage engineers reports, distribute them to customers, and arrange any follow-up appointments as needed

What We're Looking For

• Strong organisational and time-management skills
• Ability to work under pressure and manage competing priorities
• Proficiency in scheduling software and Microsoft Office
• Previous experience in a service or scheduling role is highly advantageous

What You'll Receive

• Training on internal systems and processes
• Temp-to-perm opportunity with real potential for long-term growth
• Supportive team environment within an expanding business sector
• Weekly pay via Brook Street Recruitment
• Accrual of annual leave entitlement
• Access to exclusive candidate benefits and support

If you're proactive, organised, and passionate about delivering excellent service, we'd love to hear from you. Apply today