Care Coordinator

Tower Street Recruitment Solutions Limited; Greater London; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Career progression opportunities

Job summary

A leading healthcare recruitment provider is seeking a Care Coordinator to join a domiciliary care agency. This role involves coordinating care packages, managing schedules, and serving as a point of contact for service users and healthcare professionals. Ideal candidates will have strong communication, organisational skills, and previous experience in domiciliary care. The position includes competitive salary, ongoing training, and the opportunity to make a positive impact on patients' lives.

Qualifications

• Previous experience in domiciliary care or care coordination required.
• Excellent written and verbal communication skills necessary.
• Strong organisational and time-management skills essential.
• Good IT skills including care management systems and MS Office.
• Nurse/NHS liaison experience is a plus.

Responsibilities

• Coordinate and manage care rotas for effective care delivery.
• Act as a contact for service users and healthcare professionals.
• Ensure compliance with care plans and CQC standards.
• Ensure care plans and risk assessments are followed and updated.
• Support onboarding of new service users and care package reviews.

Skills

Organisational skills

Communication skills

IT skills

Empathy

NHS liaison

Education

NVQ Level 3 in Health & Social Care

Tools

Care management systems

Microsoft Office

Job description

The Medical arm of the Tower Street Recruitment Group of companies is working closely with a client who is looking for Care Coordinators to join their busy domiciliary care agency.

Job Title: Care Coordinator

Contract: Full-time / 40 hours per work

Reporting to: Senior Care Manager

Our client is a trusted NHS care provider specialising in high-quality domiciliary care, committed to supporting individuals to live independently in their own homes, delivering person‑centred care that promotes dignity, respect, and wellbeing. They work closely with the NHS, local authorities, and healthcare professionals to ensure continuity of care and excellent outcomes for their service users.

Role Overview

They are seeking a compassionate, organised, and proactive Care Cooordinator to join the growing team. The Care Coordinator plays a vital role in ensuring the smooth delivery of care services by coordinating care packages, managing care rotas, and acting as a key point of contact for service users, carers, families, and healthcare professionals.

This role is ideal for someone with strong administrative skills, excellent communication abilities, and a genuine passion for delivering outstanding domiciliary care.

Key Responsibilities

Care Coordination & Scheduling

• Coordinate and manage care rotas to ensure safe, consistent, and effective care delivery
• Allocate care workers appropriately based on skills, availability, and service user needs
• Respond to changes, absences, and emergencies, ensuring continuity of care at all times

Service User & Stakeholder Liaison

• Act as a first point of contact for service users, families, care workers, and professionals
• Communicate effectively with NHS teams, local authorities, and other external partners
• Support onboarding of new service users, including care package setup and reviews

Care Quality & Compliance

• Ensure care delivery aligns with care plans, risk assessments, and CQC standards
• Support audits, spot checks, and quality assurance processes
• Escalate safeguarding concerns in line with company and NHS policies

Administrative & Operational Support

• Maintain accurate care records, rota systems, and documentation
• Support the Registered Manager with reporting, compliance, and operational tasks
• Assist with recruitment coordination, induction, and ongoing staff support

Skills & Experience

• Previous experience in domiciliary care or a care coordination role
• Strong organisational and time‑management skills
• Excellent written and verbal communication skills
• Good IT skills, including care management systems and Microsoft Office
• A caring, empathetic approach with the ability to work under pressure
• NVQ Level 3 in Health & Social Care (or willingness to work towards)
• Experience working with NHS‑commissioned care packages
• Knowledge of CQC regulations and domiciliary care standards

Salary and Reward

• Competitive salary and benefits
• Ongoing training and professional development
• Opportunity to make a genuine difference to people’s lives
• Career progression within a growing care organisation

How to Apply

If you are passionate about delivering high‑quality home care and want to play a key role in supporting NHS‑linked domiciliary services, we would love to hear from you.

Please submit your CV and a short covering statement outlining your suitability for the role.