Service Centre Supervisor & Operations Lead

Markerstudy Group; Canterbury; Hybrid; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Auto Windscreens is recruiting for a Technician to support our Canterbury Service Centre. The role focuses on maintaining KPIs, service standards and assisting colleagues and customers with high-quality service in a fast-paced environment.

You will work with the Service Centre Manager to control stock, ensure H&S compliance and cover during absences, while providing timely updates to management teams. A proactive, flexible approach and strong communication are essential.

Qualifikationen

• Ability to work on own initiative and as part of a team.
• Excellent communication skills face-to-face and over the phone.
• Capable of planning and organizing own workload.
• Flexible to varying work demands.
• Proactive self-motivator and able to use initiative.

Aufgaben

• Maintaining your current KPIs and targets as a Technician.
• Maintaining standards of the Service Centre.
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Service Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.

Kenntnisse

Teamwork

Strong communication

Planning & organizing

Flexibility

Self-motivation

Jobbeschreibung

Auto Windscreens is recruiting for a Technician to support our Canterbury Service Centre. The role focuses on maintaining KPIs, service standards and assisting colleagues and customers with high-quality service in a fast-paced environment.

You will work with the Service Centre Manager to control stock, ensure H&S compliance and cover during absences, while providing timely updates to management teams. A proactive, flexible approach and strong communication are essential.