Service Centre Manager: Growth & Customer Excellence

Markerstudy Group; Horsham; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Auto Windscreens is expanding its team with a Service Centre Manager role based in Middlesbrough. You will lead a team to drive profitability, efficiency, and customer satisfaction across the service centre, while upholding safety, quality and company standards.

The role requires strong leadership, KPI focus and effective communication across departments. Join a fast-growing, innovative automotive glazing company with a culture of continuous improvement and staff development.

Qualifications

• Must have proven leadership with ability to motivate and develop a team.
• Strong communication and interpersonal skills across levels.
• Solid IT literacy with MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Motivate and lead a team through regular communication, recognition and engagement.
• Manage team per company procedures and values, including disciplinary and performance processes.
• Monitor performance and KPIs, addressing concerns promptly.
• Conduct regular 1-2-1s and appraisals to discuss objectives and development needs.
• Plan resource allocation and leave to maintain productivity during operations.
• Manage a P&L to keep costs in line with budgets and profitability.
• Handle customer complaints, identify root causes, and implement improvements.
• Present weekly and monthly performance reports to Area Manager with risk plans.
• Ensure health and safety, quality, financial, operational, and environmental compliance.

Skills

Continuous Improvement

Leadership

Communication

IT Literacy

Customer Service

Time Management

Delegation

Job description

Auto Windscreens is expanding its team with a Service Centre Manager role based in Middlesbrough. You will lead a team to drive profitability, efficiency, and customer satisfaction across the service centre, while upholding safety, quality and company standards.

The role requires strong leadership, KPI focus and effective communication across departments. Join a fast-growing, innovative automotive glazing company with a culture of continuous improvement and staff development.