Service Catalogue Lead: Governance & Optimization

Capgemini; Urmston; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Capgemini is seeking a Service Catalogue Lead to own, govern and continually improve the Service Catalogue across the organisation. Hybrid working includes Capgemini offices, client sites, and home, with flexible arrangements.

The role requires proven Service Catalogue Management experience, ITIL knowledge, and ability to drive standardisation and automation with data-driven insights to improve service delivery and user experience.

Qualifications

• Proven experience in Service Catalogue Management and ITSM governance.
• Strong understanding of ITIL principles and IT service management best practices.
• Experience managing Service Catalogue services within ServiceNow or similar platforms.
• Demonstrable experience in governance, lifecycle management and continual service improvement.
• Ability to collaborate with Service Owners, Technical Teams and Stakeholders.
• Strong analytical, organisational and problem-solving skills with data-driven insights.
• Excellent communication and stakeholder management across all levels.

Responsibilities

• Own and manage the Service Catalogue, ensuring accuracy and alignment with business needs.
• Drive governance, quality, and continual improvement of the catalogue.
• Collaborate with Service Owners, Operational Teams and Stakeholders to enhance catalogue services.
• Establish governance, reporting, and performance measures for catalogue health and adoption.
• Act as central expert for catalogue management and promote best practices.

Skills

Service Catalogue Management

ITIL knowledge

Stakeholder management

Data-driven decision making

Analytical skills

Communication skills

Collaboration across teams

Education

ITIL qualification desirable

Tools

ServiceNow

Job description

Capgemini is seeking a Service Catalogue Lead to own, govern and continually improve the Service Catalogue across the organisation. Hybrid working includes Capgemini offices, client sites, and home, with flexible arrangements.

The role requires proven Service Catalogue Management experience, ITIL knowledge, and ability to drive standardisation and automation with data-driven insights to improve service delivery and user experience.