SIAM Catalogue Analyst

Capgemini; United Kingdom; Sur place; GBP 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Learning & development

Résumé du poste

Capgemini are seeking a SIAM Catalogue Analyst to govern and optimise the service catalogue across a multi-supplier IT environment in the UK. The role focuses on accuracy, standardisation, accessibility and data-driven insights to improve service delivery and end-user experience.

You will collaborate with suppliers, stakeholders and governance bodies, maintain catalogue content and produce reporting to support operational and strategic decisions, with a hybrid working model.

Qualifications

• Experience in Service Catalogue Management, Service Management, or Service Governance within complex multi-supplier IT environments.
• Strong understanding of SIAM principles and the management of services across multiple suppliers and service towers.
• Experience maintaining service catalogues, service definitions, ownership models, and service lifecycle activities.
• Strong knowledge of ITSM practices including Service Catalogue Management, Request Fulfilment, Change, Configuration, and Asset Management.
• Ability to analyse catalogue data, identify gaps and inconsistencies, and improve service visibility and user experience.
• Strong stakeholder management, governance, analytical, and communication skills.

Responsabilités

• Own end-to-end Service Catalogue Management process across a multi-supplier environment.
• Maintain and govern the service catalogue, ensuring accuracy, currency, and accessibility.
• Work with suppliers and stakeholders to keep catalogue information complete, consistent and compliant.
• Monitor catalogue quality, identify risks, and coordinate reviews and lifecycle updates.
• Produce catalogue reporting and insights to support operational, governance, and strategic decisions.
• Drive continual improvement initiatives that enhance service visibility, transparency and end-user experience.

Connaissances

Service Catalogue Management

Service Governance

SIAM principles

ITSM practices

Stakeholder management

Description du poste

About the job you’re considering

The SIAM Catalogue Analyst will be accountable for the governance, maintenance, optimisation, and continual improvement of the service catalogue across a multi-supplier environment. The role is outcome-focused, ensuring catalogue services are accurate, standardised, accessible, and aligned to business requirements while driving service transparency, enhancing the end-user experience, and supporting efficient service delivery through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Owning the end-to-end Service Catalogue Management process across a multi-supplier service environment, ensuring catalogue content is accurate, current, and aligned to business requirements.Maintaining and governing the service catalogue, ensuring services are clearly defined, standardised, and accessible to stakeholders and end users.Work with suppliers and stakeholders to ensure catalogue information remains complete, consistent, and compliant with governance requirements.Monitor catalogue quality, identify risks and data issues, and coordinate catalogue reviews and service lifecycle updates.Produce catalogue reporting and insights to support operational, governance, and strategic decision-making.Drive continual improvement initiatives that enhance service visibility, service transparency, and end-user experience.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experience in Service Catalogue Management, Service Management, or Service Governance within complex multi-supplier IT environmentsStrong understanding of SIAM principles and the management of services across multiple suppliers and service towersExperience maintaining service catalogues, service definitions, ownership models, and service lifecycle activities.Strong knowledge of ITSM practices including Service Catalogue Management, Request Fulfilment, Change, Configuration, and Asset Management.Ability to analyse catalogue data, identify gaps and inconsistencies, and improve service visibility and user experience.Strong stakeholder management, governance, analytical, and communication skills.

We are a Disability Confident Employer

Capgemini is proud to be aDisability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Some roles will also require an additional level of security clearance:Security Check (SC) Clearance:To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com