Global IT Service Catalogue Architect & Self-Service Champion

Boston Consulting Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Boston Consulting Group seeks a Global IT Service Catalogue Process Owner within Tech@BCG to design, govern, and improve the IT Service Catalogue. You will set standards for catalog structure, pricing, and requests, and ensure catalogue accuracy across towers and regions.

You will drive a self-service strategy, define KPIs/OKRs for catalogue health, and coach a network of owners and practitioners to maintain consistency and adoption.

Qualifications

• ITIL 4 Foundation certification required; ITIL 4 Create/Deliver and Support or Managing Professional preferred.
• 7+ years of IT Service Management experience with 3+ years in Service Catalogue design or self-service delivery.
• Experience administering or configuring a modern ITSM platform service catalogue module.
• Proven track record building self-service adoption strategies and KPI/OKR definitions.
• Bachelor's degree or equivalent professional experience; consulting environment a plus.

Responsibilities

• Own end-to-end design, governance, and continual improvement of the IT Service Catalogue.
• Define and drive the Service Catalogue Management process and standards.
• Lead the self-service strategy, KPI tracking, and adoption roadmaps.
• Collaborate with Service Owners, Service Design, and ITSM platform team.
• Represent Catalogue Management in broader ITSM process governance.

Skills

Framing complex problems

Influence senior stakeholders

Leading conversations

Change management / adaptability

Coaching and developing others

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

ServiceNow Service Catalog

BMC Helix

Job description

Boston Consulting Group seeks a Global IT Service Catalogue Process Owner within Tech@BCG to design, govern, and improve the IT Service Catalogue. You will set standards for catalog structure, pricing, and requests, and ensure catalogue accuracy across towers and regions.

You will drive a self-service strategy, define KPIs/OKRs for catalogue health, and coach a network of owners and practitioners to maintain consistency and adoption.