Client Relationship & IT Service Delivery Lead

Capgemini; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Capgemini is seeking a Service Delivery professional in the UK to enhance IT service performance, liaise with executive stakeholders, and drive continuous improvement across ITIL processes. The role emphasizes collaboration with client teams, cost efficiency, and leveraging new technologies to deliver value.

The successful candidate will navigate hybrid working arrangements, contribute to strategic programs, and ensure alignment between business needs and IT capabilities within Capgemini’s

Qualifications

• Executive level communication skills with a track record of building relationships at CxO and CxO -1 levels.
• Abreast of the latest trends in transforming the experiences of customers and the use of GenAI tolling.
• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• Demonstrated ability to manage complex customer interactions with confidence, and maintain strong, trust-based relationships with challenging clients.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.

Responsibilities

• Service Management across ITIL processes, coordinating with customer and technical teams.
• Identify opportunities to improve IT service delivery processes and implement best practices.
• Communicate with stakeholders, keeping them informed of IT service performance and planned changes.
• Champion IT initiatives and business benefits to stakeholders within IT and the business.
• Understand IT systems to align services with business requirements and SIAM processes.
• Oversee internal reporting of services and the financial cycle including forecasting and invoicing.

Skills

Executive communication

CxO relationships

GenAI trends

Service delivery

ITIL processes

Cloud & End-user services

Job description

Capgemini is seeking a Service Delivery professional in the UK to enhance IT service performance, liaise with executive stakeholders, and drive continuous improvement across ITIL processes. The role emphasizes collaboration with client teams, cost efficiency, and leveraging new technologies to deliver value.

The successful candidate will navigate hybrid working arrangements, contribute to strategic programs, and ensure alignment between business needs and IT capabilities within Capgemini’s