Hybrid IT CMDB & Service Catalogue Specialist

Financial Ombudsman Services; England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working (remote/ hybrid/ in‑a

Health plan

Gym membership

25 days holiday entitlement

Job summary

Financial Ombudsman Service is seeking an IT Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, ensuring data accuracy and governance in line with ITIL best practices. You will support audits, reconciliations, and reporting to inform risk management and service improvement, while collaborating with technical teams to enhance the self-service portal and catalogue entries.

You will promote ITIL configurations and service catalogue excellence, manage CI data and

Qualifications

• Hands-on experience supporting a CMDB and/or IT Service Catalogue in an ITSM environment.
• Experience managing configuration items such as SSL certificates, software inventories, and contracts, including lifecycle tracking and compliance.
• Experience with CMDB data entry, integrations, discovery tools, or automation workflows.
• Good knowledge of ITIL processes, especially configuration, asset, change and service catalogue management.
• Experience using ITSM tools such as Hornbill, ServiceNow or equivalent.
• Confidence working with a range of technical and non-technical stakeholders.
• Experience in producing performance reporting, metrics and dashboards.

Responsibilities

• Maintaining the accuracy and integrity of our CMDB and Service Catalogue, ensuring configuration data, service information and key IT assets are up to date, well governed and aligned to ITIL best practice.
• Supporting effective IT service management, carrying out audits, reconciliations and reporting to provide valuable insights that support risk, incident, change and service improvement activities.
• Working collaboratively with technical teams and service owners to enhance our service catalogue and self-service experience, making it easier for colleagues to access the IT services they need while driving continuous improvement across our ITSM capability.

Skills

CMDB

ITSM

Configuration items

SSL certificates

Software inventories

Contracts management

Discovery tools

Automation workflows

ITIL processes

Hornbill ServiceNow

Stakeholder management

Performance reporting

Dashboards

Tools

Hornbill

ServiceNow

Job description

Financial Ombudsman Service is seeking an IT Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, ensuring data accuracy and governance in line with ITIL best practices. You will support audits, reconciliations, and reporting to inform risk management and service improvement, while collaborating with technical teams to enhance the self-service portal and catalogue entries.

You will promote ITIL configurations and service catalogue excellence, manage CI data and