Service Assistant

National Trust; Wilmslow; On-site; GBP 4,600 - 5,400; Part time

Benefits offered by this job

Pension up to 10%

Free entry

Season ticket loan

EV car lease

Discounts at partners

Holiday allowance 32 days

Job summary

National Trust is seeking a Service Assistant at Quarry Bank Mill to welcome visitors and assist across multiple areas. You’ll support busy operations by greeting guests, guiding them around the site, and helping with basic enquiries to ensure a smooth, enjoyable visit.

The role emphasizes great service, teamwork, and flexibility, with the chance to learn about the Mill’s history and its programmes for schools and events. Apply through the online assessment process.

Qualifications

• Excellent customer service and guest handling.
• Ability to work as part of a team and on own initiative.
• Well-organised and adaptable; ready to learn new skills.

Responsibilities

• Greeting visitors on arrival and helping them find what they need.
• Restocking shelves in the bookshop and orientating visitors around the Mill and property.
• Talking to visitors, answering questions, and helping ensure they enjoy their day.

Skills

great service

team player

well-organised

adaptable

learn new skills

Job description

Summary

We're looking for a

We're looking for a Service Assistant to support our busy visitor operations teams at Quarry Bank Mill.

Salary: £12.75 per hour

Contract Duration: Permanent

Working Pattern: You'll work 7 hours per week, typically on a Tuesday, but we can be flexible for the right candidate. You'll work one weekend day per month, and some Bank Holidays on a rota.

Interview Date: Thursday 24th September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to our Welcome Managers, you'll be part of a team of Visitor Welcome colleagues, working together to create exceptional visitor experiences.

This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. This is an opportunity to work in a popular location with a team that pride themselves on being dynamic, highly motivated and dedicated.

What You'll Be Doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking shelves in our bookshop, helping orientate visitors around the Mill and property, and helping to keep our site looking it's best. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Quarry Bank Mill, Styal, Wilmslow, SK9 4LA

Documents

Service Assistant - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.