Service Team Member

National Trust; Worcester; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Service Team Member to support busy visitor operations across Croome and Worcestershire sites. You’ll greet visitors, resolve queries, restock the shop and assist in the café while promoting membership and the Trust’s work.

The role involves travel between sites and annualised hours totaling 800 hours per year. You’ll join a friendly team, reporting to the Welcome Manager, with weekend and Bank Holiday work common.

Qualifications

• Focused on giving great service to visitors
• Confident speaking with visitors and solving problems
• A team player but able to work on your own initiative
• Well-organised, adaptable and flexible to work across different sites
• Willing to learn new skills and work towards shared goals

Responsibilities

• Provide vital, positive support to colleagues across visitor areas
• Greet and help visitors to ensure a smooth experience
• Restock shelves in the shop and clear tables in the café
• Answer questions so visitors can make the most of their visit
• Promote the National Trust and its benefits, encouraging membership sales
• Support the Welcome Team and report to the Welcome Manager

Skills

Great service

Problem solving

Team player

Organised & flexible

Willing to learn

Job description

We’re looking for a Service Team Member to join us to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

Based primarily at Croome, you'll also support sites across the Worcestershire Portfolio, including The Firs, Greyfriars House and Garden, and Hanbury Hall. As travel between sites is required, please think about how you would get to work before applying for this role.

Salary: £13.25 per hour

Contract Duration: Permanent

Working Hours: You will work 800 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Your shift pattern will vary according to business needs, but regular weekend and Bank Holiday working should be expected.

Interview Date: Thursday 17th September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

As part of our Welcome Team, you'll ensure visitors enjoy their experience from arrival to departure, sharing insights into all that Croome has to offer, and providing a warm and informative welcome to every visitor. You'll be one of seven Service Team Members, working alongside a brilliant team of volunteers and reporting to the Welcome Manager.

What You'll Be Doing

The core part of your role is to provide vital, positive support to colleagues wherever needed, with a strong focus on greeting and helping visitors. No two days will be the same, as you'll work across a variety of visitor areas and sites, helping to deliver excellent service and achieve team targets.

You’ll take a friendly, helpful approach to resolving customer queries. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions so visitors can make the most of their visit.

You’ll also play an active role in promoting the National Trust and its benefits, identify opportunities to encourage membership sales and inspire ongoing support for our work in protecting special places for everyone, for ever.

You dontneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Croome Park, High Green, Worcester, WR8 9JS

Documents

Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

06 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.