Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Maidenhead; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension

Free entry

Season ticket loan

EV car lease

Discounts

Holiday allowance

Job summary

The National Trust for Places of Historic Interest or Natural Beauty at Cliveden, Maidenhead, is seeking a Welcome & Service Team Member to warmly greet visitors, share information about the property and help ensure a memorable experience. This fixed-term position ends 28 February 2027, paid at £13.25 per hour on a zero-hour contract.

The role requires a full UK driving licence and includes weekend and Bank Holiday work, with 2-3 days per week and no evening shifts.

Qualifications

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude
• Compliance.Eligibility to Work in the UK

Responsibilities

• You’ll have a key role is supporting the operational need of the site. Aswell as meeting the needs and expectations of the large volume of visitors.
• You will be a role model and champion for the Trust’s values, ensuring everyone feels welcome and valued.
• You’ll help to set the overall direction for how people experience a visit to Cliveden, aiming for the highest standards in presentation and customer service.
• You’ll be part of a large, high performing team of other Welcome and Service Team Members managed by a Visitor Operations Manager and 2 Welcome and service assistant Managers.
• No two days will be the same; weekends and Bank Holidays are busy times.

Skills

Customer service

Team player

Well organised

Positive attitude

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: Fixed Term ending 28th February 2027

Hours/working pattern:This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. But will be 2-3 days a week.

We require you to have a full UK driving licence

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

The Cliveden team are close-knit with a wonderful sense of community, and the skilled and dedicated staff are supported by hundreds of enthusiastic volunteers. The iconic estate with a luxury hotel, beautiful gardens and riverside setting offers family-friendly events operating all year round. We welcome over half a million visitors, making this property a busy location with a wide range of opportunities for growth. There is always plenty to do at the 375-acre estate, with refurbishment of the famous Long Garden among recent projects, and ambitious plans to upgrade the visitor infrastructure.

There are a series of impressive formal gardens giving way to serene woodland walks, all with far reaching views and an abundance of nature changing throughout the seasons. Not far from London, the location is wonderfully rural, so you'll need your own transport to get here.

What you’ll be doing

You’ll have a key role is supporting the operational need of the site. Aswell as meeting the needs and expectations of the large volume of visitors. You will be a role model and champion for the Trust’s values, ensuring everyone feels welcome and valued.

You’ll help to set the overall direction for how people experience a visit to Cliveden, aiming for the highest standards in presentation and customer service. You’ll be part of a large, high performing team of other Welcome and Service Team Members managed by a Visitor Operations Manager and 2 Welcome and service assistant Managers.

No two days will be the same. Our busiest times are usually at weekends and Bank Holidays so you will be required to work weekends regularly. This is a busy and rewarding role in a supportive and inclusive environment.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Cliveden, Cliveden, Maidenhead, SL6 0JA

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.