Welcome & Service Team Member

National Trust; Minehead; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Substantial pension scheme (up to 10%)

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy‑

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Welcome and Service Assistant for Dunster Castle, Minehead. This seasonal, zero-hour role is a fixed-term contract until 28 February 2027, with weekend work and a starting rate of £13.25 per hour.

You will be the public face, delivering warm customer service and sharing information to make every visitor’s day memorable. Reporting to the Welcome Manager, you’ll join a team at Dunster Castle and help create welcoming experiences.

Qualifications

• Experience delivering great customer service to the public.
• Ability to work as part of a team and also on your own initiative.
• Strong organisation and adaptability.
• Proactive attitude and readiness to learn new skills.
• Commitment to welcoming visitors respectfully and helpfully.

Responsibilities

• Provide a warm welcome and share information about the property.
• Answer questions and ensure visitors have an enjoyable day.
• Support a positive visitor experience through excellent service.

Skills

Customer service

Team player

Well organized

Flexible

Positive attitude

Willing to learn

Job description

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£13.25 per hour

Contract/duration

Fixed term contract until 28-Feb-2027

Hours/working pattern

Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

What It's Like To Work Here

Reporting to the Welcome Manager, you'll be part of a team of Welcome and Service Assistants working at Dunster Castle.

What You'll Be Doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who We're Looking For

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Dunster Castle, Dunster, Minehead, TA24 6SL

Documents Welcome & Service Team Member - Career Level A2.pdf

Requirements Compliance.Eligibility to Work in the UK

Closing Date

13th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.