Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Calke CP; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking a Service Team Member for Calke Abbey, Staunton Harold, and Foremark to support busy visitor operations. You will help meet targets, resolve issues, and deliver great service across locations.

Reporting to the Senior Visitor Experience Officer, you’ll greet visitors, help across sites, and share responsibility for welcoming guests. This full role requires flexibility to work weekends and Bank Holidays on a seven-day rota.

Qualifications

• Focused on giving great service to visitors.
• Confident speaking with visitors and solving problems.
• A team player, but also able to work on your own initiative.
• Well-organised, adaptable and flexible to work across different sites.
• Willing to learn new skills and work towards shared goals.

Responsibilities

• Greet and help visitors across sites to meet service targets.
• Resolve customer issues in a friendly and helpful way.
• Assist with car parking, function set ups, and answering questions.

Job description

We’re looking for a Service Team Member to join us at Calke Abbey, Staunton Harold and Foremark to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

Salary: £13.25 per hour

Contract Duration: Fixed term until 31st December 2027

Working Hours: You will work 600 hours per year. This role is based on annualised hours, where theamountof hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.You'll generally average 1 longer shift and 1 shorter shift per week, although this will vary with seasonal demand, with more shifts during the Summer and fewer in the quieter months. Shifts will include weekends and Bank Holidays, on a seven-day rota, so you should be prepared to work shifts on any day between Monday and Sunday.

Provisional Interview Date: Friday 18th September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Senior Visitor Experience Officer, you’ll be part of a team of 8 within the wider Visitor Experience team who are responsible for ensuring visitors have a welcoming, streamlined experience.

What you'll be doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet our service targets.

You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, car parking, function set ups, and answering questions to help people get the most out of their visit.

You can view the full role profile for this role in the document attached. Youdon'tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• confident speaking with visitors and solving problems
• a team player, but also happy to work on your own initiative
• well-organised, adaptable, and flexible to work across different sites
• willing to learn new skills and work towards shared goals

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Calke Abbey, Ticknall, Derby, DE73 7LE

Documents

• Service Team Member - Career Level A2.pdf
• 2026 Service Team Member.pptx

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.