Food & Beverage Team Member

National Trust for Places of Historic Interest or Natural Beauty; Winchester; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking a Food & Beverage Team Member at Winchester City Mill to welcome visitors and deliver friendly, high‑quality service in the cafe. You’ll work front of house, with 2–3 shifts weekly, typically 9:00am‑4:30pm, and a weekend slot may be available.

The role offers a zero‑hour contract and thorough induction, including allergens and food safety training. No prior experience required; we value a people‑oriented, team player attitude and a genuine care for great guest

Qualifications

• No experience required but a friendly, customer‑facing attitude is key.
• Ability to work in a team or on your own initiative.
• Eagerness to learn and provide great service.

Responsibilities

• Front of house duties, welcoming visitors and serving at the cafe.
• Maintain high standards of food and drink preparation and presentation.
• Support kitchen team when needed and assist with displays and signage.

Skills

Team player

People skills

Willing to learn

Job description

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Member. In this role, you'd be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

Contract type: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Hours/Working pattern: Winchester City Mill is open Thursday - Sunday from 10.00am-4.00pm Team Members work 2-3 shifts per week, usually 9.00am-4.30pm with a 12.00am-4.30pm shift available on a Saturday and Sunday. But can be discussed at interview.

Salary: £12.75 per hour

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

As a Team Member, your main focus will be front of house, dealing directly with people. You'll welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you'll be making sure everyone has an enjoyable time. This is a lively business that's constantly on the go, so teamwork and adaptability are crucial.

You'll be keen to understand what people want, to help them and to make recommendations. You'll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you'll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we’re looking for

No experience is needed, but we'd love to hear from you if you're:

• happy to work in a team or on your own initiative
• apeople person, who cares about giving great service
• enthusiastic and willing to learn

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Winchester City Mill, Bridge Street, Winchester, SO23 9BH

Documents

Food & Beverage Team Member - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 20th September 2026

Interview Date: 24th and 25th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.