Senior Service Asset & Configuration (SACM) Analyst

Computacenter AG & Co. oHG; Hatfield; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Computacenter is seeking a Senior Service Asset & Configuration (SACM) Analyst to lead SACM governance across multiple UK locations. You will own complex operational SACM activities, guide analysts, and ensure data quality and compliance in the CMDB while working under the SACM Lead.

Hybrid work model supported in Hatfield, Milton Keynes or Nottingham; SC clearance is required or willingness to obtain. You will coordinate asset lifecycles and drive service improvements.

Qualifications

• Three years’ experience in IT Asset Management, SACM or related discipline.
• Understanding of asset lifecycles, CMDB governance, data quality controls.
• Experience with IT service management tools such as ServiceNow, Remedy or Snow.
• Ability to analyse data and produce clear operational, compliance and financial reporting.
• Strong stakeholder management, communication and problem solving.
• Advanced Excel skills; Power BI knowledge desirable.
• Ability to obtain or maintain UK Government Security Clearance.

Responsibilities

• Coordinate end-to-end lifecycle of hardware and software assets.
• Monitor data quality, completeness and control compliance in the CMDB.
• Support policy implementation, audits and evidence production.
• Analyse inventory, usage, compliance and financial data for insights.
• Develop and embed SACM processes, controls and automation.
• Act as SME for SACM tooling and CMDB processes; support testing and integration.
• Provide data-led input to budgeting, forecasting and procurement.
• Coach SACM Analysts and escalate policy decisions to SACM Lead.

Skills

SACM expertise

CMDB governance

Data quality controls

ServiceNow

Remedy

Snow

Advanced Excel

Power BI

Stakeholder management

Tools

ServiceNow

Remedy

Snow

Job description

Senior Service Asset & Configuration (SACM) Analyst

Location: GBR - CC Hatfield Adm, GBR - CC MiltonKeynes, GBR - CC Nottingham | Job-ID: 220569 | Contract type: Standard | Business Unit: Information Technology

Life on the team

You will provide senior subject matter expertise across Service Asset and Configuration Management (SACM), translating governance and standards into effective day-to-day control. Working under the SACM Lead, you will guide analysts, own complex operational activities and improve the quality, compliance and value of asset and configuration data.

Hatifeld or Nottingham or Milton Keynes based

Must be SC Cleared, or willingness to undertake

What you'll do

• Operational ownership: coordinate the end-to-end lifecycle of hardware and software assets and oversee complex SACM activities.
• CMDB assurance: monitor data quality, completeness and control compliance, driving corrective action where standards are not met.
• Governance and audit: support policy implementation, risk mitigation, internal and external audits, and evidence production.
• Insight and reporting: analyse inventory, usage, compliance and financial data to identify risk, cost optimisation and service improvements.
• Process improvement: develop and embed SACM processes, controls, standards and automation aligned with agreed best practice.
• Tooling and integration: act as a senior SME for SACM tooling and CMDB processes, supporting testing, integrations and service transition.
• Stakeholder support: provide data-led input to budgeting, forecasting, procurement, vendor discussions and technical decision-making.
• Team guidance: coach SACM Analysts, review outputs and provide practical direction, escalating strategic or policy decisions to the SACM Lead.

What you'll need

• At least three years’ experience in IT Asset Management, SACM, Configuration Management or a closely related discipline.
• Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes.
• Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow.
• Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting.
• Strong stakeholder management, communication and problem-solving skills, with the confidence to challenge constructively.
• Ability to work independently, prioritise competing demands and provide guidance to less experienced colleagues.
• Advanced Excel skills; Power BI knowledge is desirable.
• Ability to obtain or maintain the required UK Government Security Clearance.

Desirable qualifications and experience

• ITIL 4 or relevant ServiceNow certification.
• Managed service, regulated environment or complex enterprise CMDB experience.
• Evidence of process improvement, automation, service transition or tooling integration delivery.

Location: Hybrid – Hatfield, Milton Keynes or Nottingham.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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