Warranty Analyst - Mechanical

Kingdom Services Group; Havant; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Career development

Comprehensive training

Supportive team environment

Job summary

Kingdom Services Group is seeking a motivated Warranty Specialist Analyst to join the busy Customer Claims team. The role focuses on fault finding, technical analysis, and customer collaboration for warranty cases on mechanical assemblies with some electro-mechanical components.

The position involves inspections, testing, and root cause analysis, with opportunities to travel to customer sites and contribute to continuous improvement initiatives within a dynamic engineering environment.

Qualifications

• Previous experience in engineering/manufacturing/support environment.
• Mechanical or mechatronics knowledge gained through qualifications or practical experience.
• Strong problem‑solving and analytical skills.
• Excellent communication skills with stakeholders.
• Ability to work independently and as part of a team.
• Good attention to detail and a methodical approach to investigations.
• Hydraulics knowledge would be advantageous.

Responsibilities

• Investigate and analyse products returned under warranty.
• Carry out inspections, testing, and technical assessments of returned units.
• Raise and process warranty claims through internal systems.
• Identify root causes of product failures and customer issues.
• Produce detailed technical reports and findings.
• Liaise with customers and internal departments to support claim resolution.
• Carry out occasional customer site visits to support troubleshooting activities.
• Support continuous improvement initiatives and testing methods.

Skills

Mechanical/Mechatronics

Analytical skills

Problem solving

Communication skills

Teamwork

Attention to detail

SAP experience

Education

Engineering qualification

Tools

SAP

Job description

Warranty Specialist Analyst

We are looking for a motivated and hands‑on Warranty Specialist Analyst to join a busy Customer Claims team. This is an excellent opportunity for someone with a mechanical background who enjoys fault finding, problem‑solving, technical analysis, and working closely with customers and internal teams.

You would be working on mechanical assembled parts with some electro mechanical elements so experience on these types of products or similar would be needed.

Key Responsibilities

• Investigate and analyse products returned under warranty.
• Carry out inspections, testing, and technical assessments of returned units.
• Raise and process warranty claims through internal systems.
• Identify root causes of product failures and customer issues.
• Produce detailed technical reports and findings.
• Liaise with customers and internal departments to support claim resolution.
• Carry out occasional customer site visits to support troubleshooting activities.
• Support continuous improvement initiatives and testing methods.

What We're Looking For

• Previous experience within an engineering, manufacturing, workshop, technical support, or customer service environment.
• Mechanical or mechatronics knowledge gained through qualifications or practical experience.
• Strong problem‑solving and analytical skills.
• Excellent communication skills with the ability to work with a variety of stakeholders.
• Ability to work independently and as part of a team.
• Good attention to detail and a methodical approach to investigations.
• Hydraulics knowledge would be advantageous.
• SAP experience would be beneficial but is not essential.

What's on Offer?

• Competitive salary
• Career development opportunities
• Comprehensive training
• Supportive team environment
• Opportunity to work with innovative engineering products and technologies

If you have a strong mechanical mindset, enjoy investigating technical issues, and are looking for a varied and rewarding role, we'd love to hear from you.