Service and Repair Advisor

Elite Personnel; Leeds; On-site; GBP 26,000; Full time

Job summary

A leading customer service company in Leeds is seeking a Service and Repair Advisor to provide excellent customer support. The role involves answering customer inquiries, resolving issues, and ensuring accurate information is delivered promptly. Ideal candidates will have strong customer service experience, active listening skills, and the ability to work in a fast-paced environment. This position offers a competitive salary of £25,400 pa and comes with an outstanding benefits package, creating an exceptional working environment.

Benefits

Free onsite parking

Outstanding facilities

Generous benefits package

Qualifications

• Previous experience working in a Customer Service role.
• Experience of working in a fast-paced environment.
• Ability to provide a caring and compassionate service.

Responsibilities

• Answer customer inquiries via telephone, email, or live chat.
• Help resolve technical problems and escalate issues if necessary.
• Provide accurate information about products and services.
• Ensure customers receive timely support relevant to their circumstances.

Skills

Customer Service experience

Active listening

Excellent verbal communication skills

Ability to resolve issues

Job description

Permanent Leeds Posted 6 hours ago

Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer an outstanding working environment, great team culture and an incredibly generous benefits package? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!

Your duties as Service and Repair Advisor will include :

• Answer any customer enquires via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
• Help resolve issues and troubleshoot technical problems and where necessary, escape to a technical expert
• Provide customers with accurate information about products and services ensuring a good customer outcome
• Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
• Update admin platform regularly to ensure all information is being recorded correctly for each job
• Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes
• Ensure that all customers receive accurate and timely support that is relevant to their circumstances
• Updating all inhouse systems and excel documentation as and when required

You will have :

• Previous experience working in a Customer Service role
• Active listening and excellent verbal communication skills
• Experience in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.

In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!

So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work‑seekers for permanent positions, and as an Employment Business in the case of work‑seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryCustomer Service Job LevelFull-timeLocationLeeds, West Yorkshire Job CodeEP6429 Salary£25,400 pa

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