Service Analyst

East-Sussex-County-Council; Lewes; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Apprenticeships

Job summary

East Sussex County Council is seeking a Service Analyst within the IT & Digital team. You will analyse data, produce reports and presentations, coordinate customer requests and feedback, support continual service improvement, undertake business analysis and help define requirements for new and enhanced digital solutions.

This role offers a development path in analytical and service-management skills, with interviews planned in September 2026.

Qualifications

• Experience in a data analyst or similar analytical role.
• Ability to analyse, interpret and clearly present data to support decision-making.
• Effective communication skills and ability to adapt messages for diverse audiences.
• Ability to build relationships and collaborate across teams to achieve goals.
• Comfort with Microsoft 365, ITSM systems and reporting/analytical tools.

Responsibilities

• Analyse data, produce reports and presentations.
• Coordinate customer requests and feedback.
• Support continual service improvement activities.
• Undertake business analysis and help define requirements for digital solutions.

Skills

Data analysis

Report writing

Presentation skills

Stakeholder communication

Microsoft 365

ITSM tools

Tools

ITSM systems

Microsoft 365

Job description

Do you enjoy turning data into insights, identifying opportunities for improvement and helping shape better digital services? Then join East Sussex County Council’s IT & Digital team as a Service Analyst, where you'll help improve services, influence decision-making and support the delivery of customer-focused digital solutions across the organisation.

The Service Analyst sits within the Products & Services team in IT & Digital, supporting the design, delivery and continual improvement of services that meet the needs of colleagues and residents. You will analyse data, produce reports and presentations, coordinate customer requests and feedback, support continual service improvement activities, undertake business analysis and help define requirements for new and enhanced digital solutions.

This is an excellent opportunity to develop your analytical, business analysis and service management skills while making a real difference to how services are delivered.

We are looking for candidates who:

• Have experience working in a data analyst or similar analytical role.
• Can analyse, interpret and clearly present data and information to support decision-making.
• Have effective communication skills and can adapt messages for a variety of audiences.
• Can build effective working relationships and collaborate across teams to achieve shared goals.
• Are confident using technology including Microsoft 365, ITSM systems and reporting or analytical tools.

We warmly welcome applications from all sections of the community. We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

Interviews will take place in-person at County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE.

Interviews are expected to take place during September 2026. If you are unavailable, please let us know and we may be able to offer an alternative interview date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer a diverse range of benefits to help and support you during your employment.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Sharon Newman, Senior Service Analyst at [e-mail] to request a MS teams call or phone call.

Be part of something that makes a difference – for our communities, our colleagues and our future.

Choose East Sussex!