Data-Driven Service Analyst for Digital Solutions

East-Sussex-County-Council; Lewes; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Apprenticeships

Job summary

East Sussex County Council is seeking a Service Analyst within the IT & Digital team. You will analyse data, produce reports and presentations, coordinate customer requests and feedback, support continual service improvement, undertake business analysis and help define requirements for new and enhanced digital solutions.

This role offers a development path in analytical and service-management skills, with interviews planned in September 2026.

Qualifications

• Experience in a data analyst or similar analytical role.
• Ability to analyse, interpret and clearly present data to support decision-making.
• Effective communication skills and ability to adapt messages for diverse audiences.
• Ability to build relationships and collaborate across teams to achieve goals.
• Comfort with Microsoft 365, ITSM systems and reporting/analytical tools.

Responsibilities

• Analyse data, produce reports and presentations.
• Coordinate customer requests and feedback.
• Support continual service improvement activities.
• Undertake business analysis and help define requirements for digital solutions.

Skills

Data analysis

Report writing

Presentation skills

Stakeholder communication

Microsoft 365

ITSM tools

Tools

ITSM systems

Microsoft 365

Job description

East Sussex County Council is seeking a Service Analyst within the IT & Digital team. You will analyse data, produce reports and presentations, coordinate customer requests and feedback, support continual service improvement, undertake business analysis and help define requirements for new and enhanced digital solutions.

This role offers a development path in analytical and service-management skills, with interviews planned in September 2026.