Service Analyst: Data-Driven Digital Services

East Sussex County Council; Lewes; On-site; GBP 26,000 - 36,000; Full time

Job summary

East Sussex County Council’s IT & Digital team is seeking a Service Analyst to turn data into insights and support better digital services. You will analyse data, report findings and present them to stakeholders to influence decisions.

The role covers service improvement, business analysis and defining requirements for new digital solutions. You will work with colleagues across the organisation, build relationships and communicate effectively with varied audiences, using Microsoft 365 and

Qualifications

• Have experience working in a data analyst or similar analytical role.
• Can analyse, interpret and clearly present data and information to support decision-making.
• Have effective communication skills and can adapt messages for a variety of audiences.
• Can build effective working relationships and collaborate across teams to achieve shared goals.
• Are confident using technology including Microsoft 365, ITSM systems and reporting or analytical tools.

Responsibilities

• Analyse data, produce reports and presentations to inform decisions.
• Coordinate customer requests and feedback to improve services.
• Support continual service improvement activities and business analysis.
• Help define requirements for new and enhanced digital solutions.

Skills

Data analysis

Data presentation

Communication skills

Collaborative work

Microsoft 365

ITSM systems

Reporting tools

Tools

ITSM systems

Reporting tools

Microsoft 365

Job description

East Sussex County Council’s IT & Digital team is seeking a Service Analyst to turn data into insights and support better digital services. You will analyse data, report findings and present them to stakeholders to influence decisions.

The role covers service improvement, business analysis and defining requirements for new digital solutions. You will work with colleagues across the organisation, build relationships and communicate effectively with varied audiences, using Microsoft 365 and