Service Advisor – VW Van Centre: Customer Champion

Group 1 Automotive; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts and servicing offers

Company pension scheme

Family-friendly policies

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training and development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Van Centre Norwich to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, maintain communication on progress, and build knowledge through manufacturer-led training.

The role emphasizes upselling opportunities, accurate appointment scheduling, and maintaining customer records in a busy aftersales environment. A UK driving licence is required.

Qualifications

• Excellent communication skills, engaging customers and colleagues effectively.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time‑management skills and the ability to work under pressure.
• Previous experience in a target‑driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer‑led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre‑appointment customer calls to confirm bookings, ensure readiness and address any preliminary questions.
• Maintain precise and up‑to‑date customer records within our systems for effective service management.

Skills

Communication skills

Customer service

Upselling

Time management

Target-driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Van Centre Norwich to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, maintain communication on progress, and build knowledge through manufacturer-led training.

The role emphasizes upselling opportunities, accurate appointment scheduling, and maintaining customer records in a busy aftersales environment. A UK driving licence is required.