Service Advisor

Vindis Group Ltd.; Huntingdon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Car Scheme

Birthday Leave

Family Friendly Policies

Sick Pay

Wellbeing Services

Life Assurance

Employee Discounts

Training Resources

Bonus Scheme

Job summary

Vindis Group in Huntingdon is seeking a customer‑focussed Service Advisor to join our Volkswagen Aftersales team. You will be the first point of contact for service customers, provide updates on vehicle status, and promote additional services to support customer satisfaction and workshop flow.

We value a full UK driving licence, strong communication, and organisational skills, with prior experience in a similar automotive role.

Qualifications

• Previous customer-facing experience required.
• Full UK driving licence required.
• Experience in automotive service environment preferred.

Responsibilities

• Serve as the primary contact for service customers and update them on vehicle status.
• Promote relevant service plans and additional products to support workshop efficiency.
• Maintain accurate service records and collaborate with the workshop team.

Skills

Customer service

Communication

Organisation

Driving licence

Teamwork

Job description

This is anexciting opportunity to join Huntingdon Volkswagen as a customer orientated ServiceAdvisor, within an innovative and well-established organisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our #Exceptional People:

• DriveOur Brand –Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou –Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst –Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy –Our enhanced Sick Pay ensures you’re taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind –Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts –Take advantage of employee discounts on parts, vehicle MOT’s/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme, including uncappedearnings.

About the Role:

As a Service Advisor, you will be an integral member of the Aftersales Team. Yourkey responsibilities will include:

• Acting as the point of contact for service customers, including ensuring they receive up to date information regarding the status of their vehicle, and advising on any queries they may have on the services available.
• Being integral inchampioning and maintaininga culture of customer service excellence.
• Delivering upon theService Core Process as per the training, guidance and expectations given.
• Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services.
• Demonstratingalignment with, and engagement in, a robust customer communicationstrategy.
• Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks.
• Developing effectiveworking relationships with the workshop to ensure that the ‘flow’ ofinformation from the initial front-of-house experience is timely,accurate, clear and consultative.
• Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts.
• Excellentcommunication skills and the ability to effectively build relationships
• Previous experience within acustomer facing role, and the desire to consistently achieve individualand team targets
• Strongorganisational skills with the ability to consistently meet deadlines,along with good attention to detail
• Full UK drivinglicence
• Previous experiencewithin a similar role, preferably within the automotive industry

We lookforward to receiving your application and hope to be able to welcome you as ateam member within the Vindis Group in the near future.

Full UK Driving Licence & Customer Service Experience