Service Advisor – VW & Skoda, Customer‑First with Training

Sinclair Group; Newport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Birthday day off

Staff discounts

Free annual MOT

Manufacturer training

Career development

Job summary

Sinclair Group is seeking a Service Advisor for Skoda & Volkswagen in Newport. You will be responsible for delivering a fantastic customer experience for service and vehicle repair customers and managing workshop bookings.

The role requires clear communication, IT literacy, and the ability to work in a busy environment while maintaining accuracy in costing and digital records. A full UK driving licence is essential, and the position emphasizes customer-first service within a modern luxury

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Proficient IT literacy and ability to use IT systems and applications.
• Ability to multi-task and stay organised in a busy workshop setting.
• Strong communication and influencing skills to explain complex information clearly.
• Must hold a full UK driving licence.

Responsibilities

• Create and manage customer workshop bookings.
• Explain workshop recommendations to customers so they can decide on work.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accuracy in costing, digital job cards, and records of communications.

Skills

Customer service

IT literacy

Multi-tasking

Communication skills

Full UK driving licence

Tools

Digital tools

Job description

Sinclair Group is seeking a Service Advisor for Skoda & Volkswagen in Newport. You will be responsible for delivering a fantastic customer experience for service and vehicle repair customers and managing workshop bookings.

The role requires clear communication, IT literacy, and the ability to work in a busy environment while maintaining accuracy in costing and digital records. A full UK driving licence is essential, and the position emphasizes customer-first service within a modern luxury