Service Advisor: Elevate Customer Experience & Digital Bookings

Sinclair Group; Penllergaer; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Birthday day off

Contributory pension

Parental support

Training

Staff discounts

Free MOT

Life assurance

Staff car scheme

Cycle to work

Employee assistance

Sinclair Foundation

Development opportunities

Job summary

Sinclair Group in Swansea invites a Service Advisor to deliver superb customer experiences across service and vehicle repair. You will handle bookings, communicate advice clearly, and work in a paperless, digital environment while upholding modern luxury standards.

We seek someone with a passion for service, strong IT skills, and the ability to multi-task in a busy workshop. A full UK driving licence is essential, and there are excellent development and benefits on offer.

Qualifications

• Customer service mindset with ability to resolve issues efficiently.
• Proficient with IT systems and applications.
• Able to multi-task and stay adaptable in a busy environment.
• Strong communication and influencing skills to explain complex information.
• Excellent organisational skills to schedule work and balance workshop capacity.
• Full UK driving licence.

Responsibilities

• Create and manage customer workshop bookings.
• Explain workshop advice to customers to aid decisions on required work.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accuracy in costing, digital job cards, and records of communications.

Skills

Customer service

Communication

Organisation

IT literacy

Multitasking

Driving licence

Tools

Digital tools

Job description

Sinclair Group in Swansea invites a Service Advisor to deliver superb customer experiences across service and vehicle repair. You will handle bookings, communicate advice clearly, and work in a paperless, digital environment while upholding modern luxury standards.

We seek someone with a passion for service, strong IT skills, and the ability to multi-task in a busy workshop. A full UK driving licence is essential, and there are excellent development and benefits on offer.