Service Advisor

Johnsons Cars Ltd; Warrington; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive dealership in Warrington is seeking a Service Advisor. You'll deliver exceptional customer service, schedule vehicle work, and promote sales of parts and services. The ideal candidate will have experience in a similar role and excellent communication skills. A valid UK driving license is required. Expect a base salary of £29,000 with an additional £6,000 bonus, along with industry-leading training and attractive benefits including birthday leave and staff discounts.

Benefits

Birthday Leave

Company Pension Scheme

Staff Discounts

On-demand dental services

Healthcare cash plans

Qualifications

• Experience in a Service Advisor role within an automotive environment.
• Valid UK driving licence.
• Ability to excel in a fast-paced, process-driven environment.

Responsibilities

• Deliver exceptional customer service to enhance brand image.
• Schedule work on customer vehicles and provide accurate service estimates.
• Promote sales of genuine parts and additional services.

Skills

Customer communication skills

Sales maximization

Team-player

Strong organization skills

Job description

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're CTR not just selling cars; we're creating exceptional experiences for our customers.

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi‑award‑winning dealerships across the UK. Established in 1999, we have действий rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo and Mazda.

Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen dealership in Warrington.

Basic salary of £29,000 and £6,000 bonus on top.

Benefits

• Birthday Leave – an extra paid day off on your birthday.
• Company Pension Scheme – we enrol all employees.
• Staff Discounts – discounts on sales, servicing, parts and labour across all 17 brands.
• More Discounts – access to a benefits platform with discounts on fitness, gadgets and groceries.
• Dentist on Demand – on‑demand dental services for all staff.
• Optional Benefits – healthcare cash plans and other benefits.

Role and Responsibilities

• Provide the highest levels of customer service, ensuring a courteous, responsive and efficient service that projects the quality image of the brand and the company.
• Ensure all customer expectations and requirements are exceeded throughout.
• Deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring customers are fully aware of likely timescales and costs.
• Promote sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

The Ideal Candidate Will

• Take pride in maximizing sales and profit opportunities whilst delivering exceptional levels of professionalism and satisfaction.
• Be focused on achieving goals; self‑motivated, team‑player and target achiever.
• Have good telephone and face‑to‑face customer communication skills.
• Have experience working in a Service Advisor role within an automotive environment.
• Hold a valid UK driving licence.
• Enjoy working in a fast‑paced, process‑driven after‑sales environment and have strong organisation skills.

What We Offer

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry‑leading product and manufacturer training to support your growth and success.
• Internal training academy and partnership with top automotive management trainers toосибир enhance your career.

The Company

Welcome to Johnsons Cars – one of the UK's biggest independent dealer groups with 58 sites nationwide. Proudly representing 17 esteemed brands, we deliver exceptional service to our valued customers. With a culture of continuous growth, joining our team provides a platform for your personal and professional development.

The Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4

The Values

• Innovation
• Accountability
• Teamwork

• Life Assurance
• Company Pension Scheme
• Birthday Leave
• Enhanced Holiday entitlement
• Staff Discounts
• Johnsons Benefits Platform