Service Advisor - Vehicle Bookings & Customer Care

Tru Talent; Woodbury; On-site; GBP 29,000 - 36,000; Full time

Job summary

Tru Talent is seeking a Service Advisor in Exeter to join a busy commercial vehicle dealership. You will coordinate workshop bookings, repairs and vehicle handovers while delivering excellent customer service.

The role requires strong communication, organisation, and the ability to manage bookings; responsibilities include updating customers on progress, explaining repairs and arranging payments and MOT inspections. Arota Saturdays on rota may apply.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Ability to manage bookings and prioritise workloads.
• Professional approach to handling customer queries and payments.
• Experience in a commercial vehicle dealership or workshop environment as a Service Advisor.
• Knowledge of vehicle servicing, repairs and MOT requirements.

Responsibilities

• Booking customers and accurately recording vehicle faults.
• Managing workshop loading and raising job cards.
• Keeping customers updated on repair progress and completion times.
• Explaining repairs, service requirements and warranty information.
• Arranging payments, vehicle handovers and MOT inspections.
• Promoting aftersales services and service contracts.

Skills

Customer service

Communication skills

Organisation

Booking management

MOT knowledge

Job description

Tru Talent is seeking a Service Advisor in Exeter to join a busy commercial vehicle dealership. You will coordinate workshop bookings, repairs and vehicle handovers while delivering excellent customer service.

The role requires strong communication, organisation, and the ability to manage bookings; responsibilities include updating customers on progress, explaining repairs and arranging payments and MOT inspections. Arota Saturdays on rota may apply.