Service Advisor — Vehicle Aftercare & Customer Experience

Ballyvesey Holdings; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

HTC Group (DAF) is seeking an experienced Service Advisor to join the team in the UK. You will deliver a first-class, professional customer service experience, ensuring enquiries, payments and complaints are resolved at the first point of contact.

You will greet customers in a friendly, professional manner and perform general administrative duties to ensure smooth workflow in the Customer Service Reception. Experience in a Parts or Service advisor role is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• PC literate with a working knowledge of administration procedures.
• Understanding of the commercial vehicle aftermarket operation.

Responsibilities

• Deliver first-class, professional customer service and resolve enquiries, payments and complaints at first point of contact.
• Greet customers in a friendly, professional and courteous manner.
• Undertake general administrative duties to ensure smooth flow of work within the Customer Service Reception.
• Give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles.
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Skills

Communication

Interpersonal skills

Work under pressure

PC literacy

Admin procedures

Vehicle aftermarket knowledge

Job description

HTC Group (DAF) is seeking an experienced Service Advisor to join the team in the UK. You will deliver a first-class, professional customer service experience, ensuring enquiries, payments and complaints are resolved at the first point of contact.

You will greet customers in a friendly, professional manner and perform general administrative duties to ensure smooth workflow in the Customer Service Reception. Experience in a Parts or Service advisor role is preferred.