Service Advisor

Ballyvesey Holdings; Greater London; On-site; GBP 24,000 - 36,000; Full time

Job summary

HTC Group (DAF) is seeking an experienced Service Advisor to join the team in the UK. You will deliver a first-class, professional customer service experience, ensuring enquiries, payments and complaints are resolved at the first point of contact.

You will greet customers in a friendly, professional manner and perform general administrative duties to ensure smooth workflow in the Customer Service Reception. Experience in a Parts or Service advisor role is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• PC literate with a working knowledge of administration procedures.
• Understanding of the commercial vehicle aftermarket operation.

Responsibilities

• Deliver first-class, professional customer service and resolve enquiries, payments and complaints at first point of contact.
• Greet customers in a friendly, professional and courteous manner.
• Undertake general administrative duties to ensure smooth flow of work within the Customer Service Reception.
• Give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles.
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Skills

Communication

Interpersonal skills

Work under pressure

PC literacy

Admin procedures

Vehicle aftermarket knowledge

Job description

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.

An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

Key duties and Responsibilities

• To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
• To greet customers in a friendly, professional and courteous manner.
• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• To give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• You must be PC literate with a working knowledge of administration procedures.
• Have an understanding of the commercial vehicle after market operation.