Service Advisor Vacancy - Premier Motors

Premier Motors; Newport; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Workplace pension

Career development opportunities

Employee discounts

Onsite staff parking

Free will writing and mortgage advice

Job summary

Premier Motors in Newport, Isle of Wight, is seeking a full-time Service Advisor to join our Aftersales team. You’ll be the first point of contact for customers visiting for service or repair work across our Ford, MG, Peugeot and Van Centre workshops.

Responsibilities include managing workshop diaries, recording faults, liaising with technicians, processing payments and promoting services to support profitability while maintaining the highest standards of customer satisfaction.

Qualifications

• Experience in customer service or administration.
• Automotive industry experience is a bonus.
• Excellent communication and organisational skills.

Responsibilities

• Greet customers and provide professional service.
• Manage workshop diaries and update customer records.
• Explain repairs and accurately record faults.
• Liaise with technicians to track progress.
• Authorise and process repair payments.
• Promote services to support profitability.
• Maintain high customer satisfaction per manufacturer standards.

Skills

Customer service

Communication

Organisational skills

Computer skills

Telephone manners

Driving licence

Job description

Service Advisor Vacancy - Join Our Team in Newport, Isle of Wight!

Premier Motors is growing, and we're looking for talented people to strengthen our Aftersales team in Newport, Isle of Wight.

We are currently recruiting for a full-time, permanent Service Advisor to join our friendly and fast-paced Service Team.

As the first point of contact for our customers visiting for service or repair work across our Ford, MG, Peugeot and Van Centre workshops, you will play a vital role in ensuring a seamless and positive customer experience.

What You'll Be Doing:

• Welcoming and assisting customers with professionalism and a friendly attitude
• Managing workshop diaries and keeping our customer database up to date
• Explaining repairs clearly and accurately recording vehicle faults
• Liaising with technicians to monitor job progress and ensure timely completions
• Authorising and processing payments for repairs
• Promoting additional services and supporting service department profitability
• Ensuring the highest level of customer satisfaction in line with manufacturer standards

Who We're Looking For:

• Previous experience in customer service or administration (automotive industry experience is a bonus, not a must)
• Friendly, outgoing, and customer-focused
• Excellent telephone manner and communication skills
• Strong organisational and computer skills
• Comfortable with written work and basic numeracy
• A full clean driving licence

Working Hours:

• 40-45 hours per week (Monday-Friday)
• Saturday mornings on a rota basis

What We Offer:

• A competitive Salary. £26,436-£30,000 DOE
• 30 days holiday (including 8 bank holidays)
• Workplace pension scheme
• Career development opportunities
• Employee discounts
• Onsite staff parking (site specific)
• Access to free will writing and mortgage advice services

About Us:

Premier Motors is the Isle of Wight's trusted automotive expert. We are proud to be the Main Ford Dealer, Ford Transit Centre, MG Dealer, Peugeot Dealer and Van Centre Servicing provider, also offering an Accident Repair Centre and car & van hire services.

We are committed to delivering outstanding service and building lasting relationships with our customers.