Service Advisor: Upsell & Customer Care (Cambridge)

Perfect Placement UK Ltd; Cambridge; On-site; GBP 28,000 - 33,000; Full time

Job summary

A reputable automotive dealership in Cambridge is seeking a high-performing Service Advisor to join their busy Service Department. The ideal candidate will provide exceptional customer service and assist customers regarding service and repair inquiries. Offering a competitive basic salary of up to £33,000 per annum with an OTE of around £36,000, alongside opportunities for career progression, this position is perfect for someone looking to advance within the Motor Trade sector.

Benefits

Competitive basic salary

Lucrative bonus scheme

Manufacturer training

Stable Monday to Friday working schedule

Opportunity for long-term career progression

Qualifications

• Working experience within a Service Advisor role.
• Proven ability to upsell on service work and service plans.
• Strong customer service skills and excellent communication abilities.
• Familiarity with Motor Dealership Database Software is advantageous.

Responsibilities

• Communicate professionally with customers regarding service and repair work.
• Produce Job Cards using in-house computer systems.
• Maintain and update customer and vehicle records.
• Prepare and complete invoices for services rendered.
• Advise customers on estimated repair costs and timelines.
• Carry out ad-hoc duties as the role requires.

Skills

Customer Focused

Excellent communicator

Ability to upsell

Experience within Service Advisor role

Tools

Motor Dealership Database Software

Job description

A reputable automotive dealership in Cambridge is seeking a high-performing Service Advisor to join their busy Service Department. The ideal candidate will provide exceptional customer service and assist customers regarding service and repair inquiries. Offering a competitive basic salary of up to £33,000 per annum with an OTE of around £36,000, alongside opportunities for career progression, this position is perfect for someone looking to advance within the Motor Trade sector.