Service Advisor | Customer Experience Lead +33 Days Holiday

Arnold Clark Group; Glasgow; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Résumé du poste

Arnold Clark Group is seeking a proactive Service Advisor at our Glasgow branch on Royston Road. You will ensure a fantastic service experience for customers, coordinating with workshop teams and handling service requirements from start to finish.

We value clear communication, friendly demeanour and the ability to multi-task in a busy environment. The role offers full-time hours, great pension and healthcare benefits, and opportunities for progression.

Qualifications

• Customer-focused role experience preferred.
• Articulate and warm communicator with customers.
• Experience in a customer service environment is desirable.
• Ability to assist workshop and service teams effectively.

Responsabilités

• Handle customer requirements for service and repairs efficiently.
• Liaise with workshop and bodyshop to progress work.
• Manage computer-based jobs, purchases and invoicing processes.
• Inform customers of faults or repairs with clear solutions.
• Address dissatisfied customers with empathy and resolve issues.
• Maintain accurate customer and vehicle records.
• Upsell aftersales products and services where appropriate.
• Keep the customer database up to date.

Connaissances

Customer service

Communication

IT systems

Multi-tasking

Organization

Driving licence

Conflict resolution

Problem solving

Description du poste

Arnold Clark Group is seeking a proactive Service Advisor at our Glasgow branch on Royston Road. You will ensure a fantastic service experience for customers, coordinating with workshop teams and handling service requirements from start to finish.

We value clear communication, friendly demeanour and the ability to multi-task in a busy environment. The role offers full-time hours, great pension and healthcare benefits, and opportunities for progression.