Service Advisor – Premium Customer Care + Car Benefits

Van Mossel Automotive Group UK Ltd; Poole; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Car Benefit Scheme

Vehicle Purchase Discount

Company Discounts

Retail & Lifestyle Discounts

30 Days’ Holiday

Career Development & Training

Healthcare Benefits

Pension

Life Assurance

Cycle to Work Scheme

Refer a Friend Scheme

Social Events

Résumé du poste

Van Mossel Volkswagen Van Centre Poole is seeking a Service Advisor to join our team. You will be the main link between customers and the workshop, delivering a premium aftersales experience and keeping customers informed throughout service and repair.

We value excellent communication, a professional approach, and the ability to multitask in a fast-paced environment. You’ll work 45 hours per week with a competitive salary and extensive benefits.

Qualifications

• Experience in a service department; main dealer experience advantageous.
• Strong communication and computer skills.
• Ability to multitask and work in a fast-paced environment.

Responsabilités

• Act as main point of contact for customers throughout service/repair journey.
• Provide regular updates on vehicle progress in workshop.
• Explain faults and repair recommendations clearly.
• Upsell essential/urgent repairs when appropriate.
• Maintain accurate customer and vehicle records.

Connaissances

Customer service

Communication

CDK knowledge

UK driving licence

Multitasking

Teamwork

IT/computer skills

Outils

CDK

Description du poste

Van Mossel Volkswagen Van Centre Poole is seeking a Service Advisor to join our team. You will be the main link between customers and the workshop, delivering a premium aftersales experience and keeping customers informed throughout service and repair.

We value excellent communication, a professional approach, and the ability to multitask in a fast-paced environment. You’ll work 45 hours per week with a competitive salary and extensive benefits.