Commercial Vehicle Service Advisor | Customer & Warranty Focus

Vospers; Truro; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Holiday accrual scheme

Life Insurance Scheme

Motor discounts for service, sales &3|

Sick leave & wellbeing vouchers

Bike to work scheme

Professional development programme

Online discount site & life planning

Staff & Customer Referral schemes

Job summary

Vospers, a family-run South West motor dealer group, is hiring a Commercial Service Advisor to provide a professional reception for customers, handle bookings, costings and workshop workflow. You’ll promote Vospers values and deliver high levels of customer satisfaction in a busy Commercial Service department.

Key duties include liaising with the workshop and Parts department, producing accurate job cards and invoices, and ensuring efficient collection or delivery of vehicles.

Qualifications

• Experience in a customer-facing role within the automotive industry is preferred.
• Demonstrates a positive, professional attitude and strong communication skills.
• Able to manage workload and provide accurate costing and advice.
• Good organisational and administrative abilities.
• Competent with standard computer systems and workshop administration.
• Hold a valid UK driving license.

Responsibilities

• Greet customers at reception and provide courteous service.
• Book in vehicles and manage workshop appointments.
• Identify customer requirements and supply accurate cost estimates.
• Monitor workshop hours and maximise available capacity.
• Create job cards, invoices and warranty documentation.
• Liaise with Parts to ensure parts availability.

Skills

Standards management

Attention to detail

Quality service

Interpersonal skills

Computer literacy

UK driving license

Job description

Vospers, a family-run South West motor dealer group, is hiring a Commercial Service Advisor to provide a professional reception for customers, handle bookings, costings and workshop workflow. You’ll promote Vospers values and deliver high levels of customer satisfaction in a busy Commercial Service department.

Key duties include liaising with the workshop and Parts department, producing accurate job cards and invoices, and ensuring efficient collection or delivery of vehicles.