Customer Experience Executive- Sales

Van Mossel Automotive Group UK Ltd; Poole; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car Benefit Scheme - lease a car

Vehicle Purchase Discount

Company Discounts on MOTs, servicing,-

Retail & Lifestyle Discounts

30 Days Holiday

Career Development & Training

Healthcare Benefits

Pension

Life Assurance

Cycle to Work Scheme

Refer a Friend Scheme

Social Events

Job summary

Van Mossel Automotive Group UK Ltd is seeking a Customer Experience Executive for Poole Audi. The role focuses on being the first point of contact, handling enquiries via phone and digital channels, and qualifying leads to support the sales team.

You will manage customer data, build relationships, and work with sales to improve attendance and conversion while maintaining high service standards.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-focused approach with a passion for delivering exceptional service.
• Confidence speaking with customers over the phone and through digital channels.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Previous experience in customer service, sales support, contact centre, or automotive retail would be advantageous, but is not essential.

Responsibilities

• Act as the first point of contact for prospective customers, delivering a professional and positive first impression.
• Respond to customer enquiries received via telephone, email, website and digital channels.
• Qualify customer enquiries and identify sales opportunities through effective questioning and customer engagement.
• Arrange appointments for the sales team and ensure timely follow-up of all leads.
• Manage and maintain customer information accurately within internal systems.
• Build strong relationships with customers by providing outstanding service throughout their journey.
• Work closely with sales teams to maximise appointment attendance and conversion opportunities.
• Ensure all customer interactions are handled efficiently, professionally and in line with company standards.
• Proactively follow up with customers and maintain regular communication to support the sales process.
• Contribute to team targets and support the continued growth and success of the business.

Skills

Communication skills

Customer focus

Phone/digital confidence

Organisational skills

Multitasking

Customer service experience

Job description

We have an opportunity for a Customer Experience Executive to join our team at Van Mossel Automotive Group, based at our Poole Audi dealership.

As a Customer Experience Executive, you will be the first point of contact for prospective customers, you'll engage with enquiries received digitally and by phone, creating an excellent first impression of our businesses and the brands we proudly represent. Through effective qualification, appointment setting and lead management, you'll support our sales teams in converting opportunities into sales, while delivering a seamless and professional experience. As part of a fast-paced, high-performing team, you'll play a key role in supporting the continued growth of one of Europe's fastest-growing automotive retail groups.

Your responsibilities will include:

• Act as the first point of contact for prospective customers, delivering a professional and positive first impression.
• Respond to customer enquiries received via telephone, email, website and digital channels.
• Qualify customer enquiries and identify sales opportunities through effective questioning and customer engagement.
• Arrange appointments for the sales team and ensure timely follow-up of all leads.
• Manage and maintain customer information accurately within internal systems.
• Build strong relationships with customers by providing outstanding service throughout their journey.
• Work closely with sales teams to maximise appointment attendance and conversion opportunities.
• Ensure all customer interactions are handled efficiently, professionally and in line with company standards.
• Proactively follow up with customers and maintain regular communication to support the sales process.
• Contribute to team targets and support the continued growth and success of the business.

What you will need to be a Customer Experience Executive at Van Mossel Automotive Group:

• Excellent communication and interpersonal skills.
• A customer-focused approach with a passion for delivering exceptional service.
• Confidence speaking with customers over the phone and through digital channels.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Previous experience in customer service, sales support, contact centre, or automotive retail would be advantageous, but is not essential.

Hours of work will be 42.5; 5 days per week, working 4 weekdays and 1 Saturday every week. One fixed day off during the week, between Tuesday and Friday.

A uniform will be provided.

What you will get in return:

A competitive salary of £28,089 OTE £35,000

As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:

Car Benefit Scheme - Lease a Car from as little as £209 per month.

Vehicle Purchase Discount on various brands.

Company Discounts on MOTs, servicing, parts and accessories for you and your family.

Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.

30 Days’ Holiday (including bank holidays)

Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.

Healthcare Benefits - including an Employee Assistance Programme, mental health support, GP consultations, and optical costs.

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Pension - Contributory pension through Aviva.

Life Assurance - Providing peace of mind for your loved ones.

Cycle to Work Scheme - Save money while supporting a healthier commute.

Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.

Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.