Service Advisor: Elevate Customer Experience & Upsell

Lithia & Driveway; Wolverhampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Dedicated birthday day off

Pension

Life assurance

Exclusive discounts on used car Purch.

Salary Sacrifice scheme

Volunteer day

Long service milestones

Cycle to work

High street discounts

Internal referral scheme

Job summary

Stratstone Wolverhampton JLR is seeking a Service Advisor to be the trusted link between customers and the workshop, delivering a premium experience while promoting aftersales solutions. You’ll help maximise revenue through vehicle health checks, service plan sales and additional aftercare products.

With a focus on customer excellence and aftersales performance, you’ll upsell and advise on safety-critical work, building trust and ensuring clear communication throughout the journey.

Qualifications

• Strong focus on customer excellence and aftersales performance.
• Sales-minded with ability to upsell services.
• Digitally competent with knowledge of Office and dealership IT.

Responsibilities

• Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
• Build genuine trust by understanding each customer’s needs and advising on safety-critical repairs and manufacturer recommendations
• Promote and upsell services identified through the electronic vehicle health check to keep vehicles safe and roadworthy
• Support customer retention by promoting Service Care Plans and forward-booking future work
• Collaborate with Technicians to ensure efficient repairs and keep customers updated
• Manage service functions such as courtesy car bookings, collections/deliveries and appointment scheduling
• Continue to build knowledge of products and services to represent the brand with pride
• Inform customers of extras and value products to maximise opportunities

Skills

Customer service

Sales skills

Microsoft Office

Tools

Electronic vehicle health check

Job description

Stratstone Wolverhampton JLR is seeking a Service Advisor to be the trusted link between customers and the workshop, delivering a premium experience while promoting aftersales solutions. You’ll help maximise revenue through vehicle health checks, service plan sales and additional aftercare products.

With a focus on customer excellence and aftersales performance, you’ll upsell and advise on safety-critical work, building trust and ensuring clear communication throughout the journey.