Senior Service Advisor: Premium Aftersales, Luxury Brand

Lithia & Driveway; Wilmslow; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday day off

Salary Sacrifice scheme for a new car

Volunteer day pay

Long service milestones

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Job summary

Stratstone Wilmslow Ferrari invites applications for a Senior Service Advisor role. You will be the trusted link between customers and the workshop, delivering an exceptional experience while confidently promoting aftersales solutions that enhance vehicle safety and performance.

You will maximise revenue through Vehicle Health Checks, service plan sales and tailored aftercare products, working with one of the most prestigious brands backed by a team focused on growth and customer excellence.

Qualifications

• Dedicated to providing an incredible service and customer experience.
• Ability to achieve KPIs and deadlines in a fast-paced environment.
• Digitally competent with strong working knowledge of Microsoft Office and dealership IT platforms.
• Meticulously organised with ability to schedule work balancing customers and workshop needs.
• Confident communicator who can capture customer details and identify upsell opportunities.

Responsibilities

• Act as a key point of contact for service customers from check-in to post-visit follow-up.
• Understand customer needs and advise on safety-critical repairs, maintenance, and manufacturer recommendations.
• Promote and sell VHCs, service plans and aftercare products to keep vehicles safe and roadworthy.
• Support customer retention by promoting Service Care Plans and forward-booking future work.
• Collaborate with Technicians to ensure timely repairs and keep customers updated.
• Manage courtesy car bookings, collections/deliveries and appointment scheduling.

Skills

Customer service

Upselling

Microsoft Office

Dealership IT platforms

Scheduling

Communication

Tools

Dealership IT platforms

Job description

Stratstone Wilmslow Ferrari invites applications for a Senior Service Advisor role. You will be the trusted link between customers and the workshop, delivering an exceptional experience while confidently promoting aftersales solutions that enhance vehicle safety and performance.

You will maximise revenue through Vehicle Health Checks, service plan sales and tailored aftercare products, working with one of the most prestigious brands backed by a team focused on growth and customer excellence.