Service Advisor - Portsmouth

Lakaz Maurice; Portsmouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

Lakaz Maurice is recruiting a Service Advisor for a Portsmouth-based dealership. You will manage customer enquiries, agree on the required work, explain vehicle services, and ensure compliance with manufacturer standards.

We seek at least 2 years in motor trade Aftersales, empathy with customers, and a neat professional appearance. A full driving licence is essential. Salary up to £25,000 with OTE up to £32,000; hours 08:00–18:00, Monday to Friday, Saturday rota (1 in 4 weekends).

Qualifications

• 2 years’ experience in motor trade Aftersales (or similar).
• Empathetic with customers and ability to up sell where possible.
• Smart appearance and professional demeanor.
• Full driving licence required.

Responsibilities

• Handle customer enquiries and queries promptly and efficiently.
• Establish understanding and agreement with the customer of the work to be carried out.
• Explain the work carried out on vehicles ensuring customer understanding and authorisation.
• Understand and adhere to manufacturer service requirements.

Skills

Customer service

Upselling

Driving licence

Job description

The Role:

We are recruiting onbehalf of a great client of ours based in Portsmouth who are looking to add a Service Advisor to join their Service department, in their state of the art facility, you will be responsible for the following:

Duties will include:

To handle the customer enquiries and queries promptly and efficiently.

Establish understanding and an agreement with the customer of the work to be carried out.

Explain the work carried out on vehicles ensuring customers full understanding and authorisation.

Understand and adhere to manufacturer service requirements.

Experience Required:

You will ideally have experience of working in a similar position, with a minimum of 2 years’ experience in motor trade Aftersales (or similar).

Motor trade experience is highly desired but not essential

Our client is looking for someone who will need to be empathetic with customers and the ability to up sell where possible.

Smart appearance is key for this role

You need to hold a full driving licence.

The Package:

Salary Up to £25,000 basic (experience dependant) with an OTE up to £32,000 Uncapped!!

Hours: Monday to Friday 08:00 - 18:00, Saturday Rota (1 in 4 weekends)