Service Advisor - Ipswich

Silcom Recruitment; Ipswich; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uncapped OTE

25 days holiday

Mon-Fri 8:00–17:30, 1-in-2 Sat 8:00–13

Ipswich location

Job summary

Silcom Recruitment is seeking an experienced Automotive Service Advisor for a leading automotive client in Ipswich. You will be the liaison between the service team and customers, providing expert maintenance advice and coordinating service appointments to ensure a smooth customer journey.

The role offers a basic salary of £27,000 with uncapped £30,000 OTE, a 25‑day holiday entitlement and a Mon‑Fri 8:00–17:30 schedule, with 1-in-2 Saturdays 8:00–13:00.

Qualifications

• Experience in automotive service advisory roles or similar.
• Excellent communication and interpersonal skills.
• Ability to explain vehicle issues and repairs clearly to customers.
• Strong organizational skills for scheduling and diary management.

Responsibilities

• Greet customers and assess service needs.
• Schedule appointments and manage the service calendar.
• Explain issues and required repairs to customers clearly.
• Prepare cost estimates and obtain approvals.
• Coordinate with technicians to ensure timely service.
• Keep customers informed of progress and additional work.
• Handle inquiries and resolve service-related issues.
• Maintain customer records and service histories.
• Promote relevant services and products to customers.

Skills

Customer service

Communication

Scheduling

Automotive knowledge

Job description

The Role:

Silcom Recruitment is actively seeking an experienced Automotive Service Advisor to join a leading automotive client located in Ipswich. This is an exciting opportunity for a customer-focused professional with a passion for the automotive industry.

The successful candidate will serve as the primary liaison between the service department and customers, ensuring a seamless and efficient customer experience. As the first point of contact, you will be responsible for delivering expert advice on vehicle maintenance and repair, coordinating service appointments and ensuring that customer expectations are met or exceeded throughout their service journey.

Responsibilities & Requirements of a Service Advisor:

• Greet customers and assist with their service needs.
• Schedule appointments and manage the service calendar.
• Provide detailed explanations of vehicle issues and the necessary repairs.
• Prepare accurate cost estimates and obtain customer approvals.
• Coordinate with technicians to ensure timely and efficient service.
• Keep customers informed of their vehicle’s progress and any additional work required.
• Handle customer inquiries and resolve any service-related issues.
• Maintain customer records and update service histories.
• Promote additional services and products that benefit the customer.

The Package:

• Basic Salary: £27,000 + £30,000 OTE UNCAPPED!!
• 25 Days holiday!!
• Monday to Friday hours [8:00am – 5:30pm] + (1-in-2) Saturdays [8:00am – 1:00pm]!!